I won't bore you with the details, but avoid at all costs. Their internet banking system works (sort of) like it was cobbled together in the early 90's.
Their customer service phone tree will drive you to drink. The latest: They arbitrarily decided that I can only transfer $2,000/week out of my Suntrust account to another financial institution using online banking. And, it's $3 per transfer. These guys are going to have their head handed to them by other financial institutions....
I inherited this from CCB in simpler times... but Suntrust just can't cut it in the modern world. They don't have a clue.
Really. And I'm movin' on!
Product or Service Mentioned: Suntrust Online Banking.
Monetary Loss: $20000.