The other day I was checking my bank account online and found two fees from Suntrust. One was $36 for UAF items penalty and other for $25 for NSF items penalty. Silly Me! Didn't know UAF even existed.
Well, I just got the phone with customer services and my response was "What"? I thought I had enough to cover my transactions, but apparently not. Well, the customer service rep, though very nice, didn't explain very well. He tried to explain, but I didn't really understand. I think he said you had the money but they weren't available. Huh? Then it was the merchant request didn't come in on time. Again, Huh? Either way $61 gone because the bank said so. And I forget he said they gave me a $11 break. Oh! Thank you! As much as they charge for penalties, they can afford to give you a break every now and then.
My complaint, you say? I don't mind paying NSF fees, but to pay a penalty because of some bank mumbo-jumbo, is ridiculous. And when will the banks stop increasing their fees just because? They forget that they provide a service in return for a service. What service do they get? The bank holds our money for us. And in return they use our money to do what the f--- it is that they do with your money. A fair exchange? I think not? The bank can make money on your money twice if they play their cards right.
It's like a 2 for 1? With the bank winning every time. Watch your money closely people or it'll be gone in the swipe of a card.
Review about: Suntrust Banking Service.