Every few weeks I have to make a purchase out of state. Evidently this causes suntrust "fraud experts" to freeze my account.
Makes it REALLY INCONVENIENT when my gas tank is almost EMPTY and I drive to the gas stop and get TRANSACTION DENIED when I swipe my card!! Then I have to call my daughter in law to bring me cash. Just a moment.... I was under the impression these cards were to be "more convenient" than cash?
So I now have to waste time to go to the bank when I should be asleep (I work 9pm - 7 am), waste time standing in line and tell some bozo my problem. Instead of being surprised like this each and every time it would make better sense to ALERT me my account has been frozen (AGAIN) so I can at least PLAN around it. This being stranded at the gas station by Suntrust really SUX!!
Too bad I can't turn this "security feature" off. Maybe the way to turn it off is to take my funds to another bank?...
Product or Service Mentioned: Suntrust Banking Service.
Reason of review: Poor customer service.