Horrible history whenit comes to serving their customers. We were victims of a scam artist and our bank did not protect our money.
I deposited 2 money orders that I thought were good and SunTrust made the funds available the following day well three days later we find out that the money orders were counterfeit. SunTrust did nothing to help us with the matter, they even charged $10 for each counterfeit item and $35 for each NSF money order. Then they froze the money from our checking which had my husbands entire paycheck.
So we have lived two weeks without a paycheck!! We did call SunTrust everyday with no help, no compassion for everything, and with absolutely no response other than you still have an outstanding balance please make arrangements for that as soon as possible!!
Product or Service Mentioned: Suntrust Checking Account.