One day, I had moved $500 from my savings to checking online. According to the website, Transfers after 8 or 9 pm or something will not post till the following day.
Five days later, I spent about $250 of that money with my check card at 11 different places. Then...My account balance the next day was -$600. How is that possible?
This is how...My Transfer had not yet posted. My first Transaction sent me into the negative. Each following transaction charged me a $35 NSF fee. Then the day after that, my transfer posted and I was still -$100. Even though by all rights I should be +$250.
I went to the bank and asked why my transfer had not posted. They told me that I need to call their online banking center. I called and asked the same question. The told me that the transfer had just been made three night before I called. I informed them I had made the Transfer online 8 days prior. They told me their computers did not say that. I quickly went to my saved folder file and brought up the transfer confirmation number. I tried to give it to the person I was talking to or even email it to them but they refused saying that I could have fraudulently changed it. Wait...
Are you saying that I am a liar?
Long story short. They refused to credit me a single dime. The held to their statement that I had made the transfer on a certain date when I clearly had proof otherwise. After much discussion with the Bank Manager and getting nowhere, I decided to give up.
Interesting that even though my check card was -$100 I was still able to use it. I spent the other $250 that was rightfully mine. Now I had negative balance of -$500 something. I went to the bank, pulled the rest of my savings and then asked to close my account. They said that I couldn't close my account because I had a negative balance. I told them that was fine they could leave it open but they would never never ever receive a dime from me. I walked out. That was 5 years ago and I never once got a phone call or letter or anything from Suntrust telling me I owed them money.
Was it a scam? They thought they could get away with it? I would never recommend them to anyone. They called me liar..LOL
Review about: Suntrust Checking Account.