I have never encountered such an inefficiency bank!
You dropped your check deposit at their branch and they wouldn't post it on-line till after a week; you paid your tuition and they wouldn't show it until you were asked to pay that money again; and they double charged you, and promply sent you a mail informing that you were automatically charged 10 dollars for account transfer protection fee; and you found yourself charged the same fee 4 times, b/c you never imagined that you could spend money so fast(all your double-charged tuition fee). And their *** on-line staff would never really help you except for feeding you with numbers!
I hate suntrust!
They are not trustworthy at all!