About a year and a half ago I noticed $160.00 was missing from my SunTrust checking account. After calling their customer service department I was basically told that I made the mistake (when I clearly didn't). When OI started to prove to the customer service rep that it was their mistake she got rude with me and hung up. Right then I changed my direct deposit to just $200 a month (for my automobile payment) and the next day went to another bank and opened an account. I cleaned almost all of my remaining funds out of SunTrust and depositied them into my new account.
Last week they took $7.00 from my account for a "Maintenance Fee" after telling me they weren't going to charge it. Now I'm going to clean out my account and close it next week.
Goodbye SunTrust and good riddance!!!
Product or Service Mentioned: Suntrust Account.
Monetary Loss: $160.