Trying to get my online business account opened so I emailed them. They claim it will be 5 business days to get it reopened.
I was told I could call in. The recording says I will be helped in the next 20-25 minutes!! Who has the time to sit on hold for that long. How embarrassing.
Sounds like they should take some of my fee's and open a new call center!!!! I am 15 minutes into the call and getting more and more upset with every "your call is important to us" I hear while on hold.
Sounds like my call isn't important at all!! Time to find another bank
Product or Service Mentioned: Suntrust Customer Care.
Reason of review: Poor customer service.
I didn't like: Being told to call 800 number when i go into the branch.