Started refiance Jan 15 2012 and today is July 30 and I still do not have a closing date. Original said it would about 60 days to do refinance.
I have purchase 8 homes over the years so I am familiar with the process. The about worst communication and excuse making company you can imagine. I would have saved over $500.00 a month and now I have lost over $2000.00 because I still do not have a closing date.
Suggest you go with a company in you local area and not do any long distance processing. There website also says you can get 100% cash out but that is not true either.