In May of this year Suntrust Mortgage enforced an insurance policy for the previous year. My insurance company was Allstate insurance and they have given Suntrust Mortgage the documents they required.
Suntrust has very poor customer service. Enforcing an insurance policy for a previous year is just bad business. The mortgage companies are truly a ripoff. Hard to believe that in these days of large number of home defaults that a customer who has always paid on time and keeps insurance on the property can be treated like a dog.
I'm posted this information to alert others to the extremely poor customer service. Suntrust doesn't give a *** about their customers, they try every method possible to obtain every last dollar. Don't get your mortgage from SunTrust.
They do not care about the customer. It's all about the money.
Monetary Loss: $4200.