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The Subordination department is a joke. I requested a manager call me and he did his name was Mark to tell me that they are behind almost 30 days on getting Subordination's back.

Then Marsha Walker contacted me as I requested & she was also, NO help. I called today to check on the status of my subordination as Sherry stated they are just now working on ones they received on 9/22/2016 (that is now almost 30 days) today, is 10/20/2016... If i can give you any advice DO NOT use SunTrust save yourself the headache they have no customer service skills at all Not even management.....

SunTrust is a JOKE!!!!!!!!!

Product or Service Mentioned: Suntrust Customer Care.

Reason of review: Poor customer service.

I didn't like: Worst bank ever.

Company wrote 0 public responses to the review from Oct 20, 2016.
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