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Suntrust has penalized me 84 dollars , and counting for

a .72 cents negative balance. This happened as a result

of an insurance debt. This same insurance debt was not

authorized, as I cancelled the insurance.

It is hopeless to speak to them. I don't even

know if I am talking to a human being.

I have never felt so cheated. And the coldness.

The experiences with Suntrust have been bad My

debt lists constantly gets adjusted to the point

that I don't know what the *** I did online banking.

Thank God I will be changing my bank to Bank of

America. I hope it is better.

Product or Service Mentioned: Suntrust Online Banking.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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I had a similar issue where transactions would disappear from my apps transactions list. Credits would disappear then they charged an overdraft fee of $36.00. Horrible customer service.

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