I have several accounts with this Bank and today I spoke to 4 people that could not give me an answer as to why the description on my online accounts have changed. I receive Zelle payments from clients in which the description used to say Point of Sale Credit Zel and the clients name.
Now it says nothing and they cannot tell me why. Its a shame that employees don't know crap anymore and can't give their clients a straight answer. My statements show the past deposits in my account showing Zel and the clients name yet they continue to say it never said that because they changed something in there internal system that made the Zel and client name go away. I have proof yet they continue to argue with me for 8 mins on the phone.
Don;t do business with this institution, they do not keep their employees up to date on changes so the client gets no answers. I now have to wait 24-48 hours for a manager to all me to maybe get an answer. The supervisor I spoke with by the name of Mickey in Atlanta could not give me the information I needed either. When I worked for a bank for many years any changes that were made we were sent the information or had a teleconference so we knew what was going on.
These days no one seems to know what is going on in their jobs, what a shame. I don't recommend anyone to do business with this bank.
Product or Service Mentioned: Suntrust Online Banking.