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A merchant inappropriately charged $326 on my SunTrust credit card. I disputed the charge with the bank.

They told me to contact the merchant, which I did. The merchant never responded and after some 90 days SunTrust tells me they will not even reconsider my claim, even though the merchant never responded to the bank. I don't believe the bank ever started an investigation.

They took too long to respond and basically they are letting the merchant get away with $326 which they never should have charged to beging with. I submitted letters and statements to the bank and the merchant and was completely ignored.

Product or Service Mentioned: Suntrust Credit Card.

Reason of review: Was told the charge would never happen.

Monetary Loss: $326.

Preferred solution: Full refund.

I didn't like: Customer service.

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