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Wow. I use quicken daily to download my Suntrust business account transactions.

Today it did not work. I called them and they told me I have no online account, they did not know if I ever had one, they could not tell if they deleted it but told me they sometimes do that, they said they always send 4 warning emails but could not tell me if they did, to where, or anything. After an hour fighting with them they decided to try setting up a new online access and told me it would be at least 24 hours before I could start setting up the new account. Worst business banking experience ever.

Thanks for holding me and my money hostage, not knowing if or why you deleted my account, and having moronic policies about deleting things.

Do not bans keep records of what they do anymore? Time for a new bank.

Product or Service Mentioned: Suntrust Account.

Reason of review: Poor customer service.

Preferred solution: Change your policy of deleting online access with no warning, documentation, or audit trail. Remove 24 hour delay to restore/create new online access. .

I didn't like: Too much to type.

Company wrote 0 public responses to the review from Aug 17, 2016.
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