Bailey's Crossroads, Virginia
Not resolved
Customer service
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Product or Service Quality

Suntrust is the worst Bank they had blocked my debit card without any notice i had the most inconvenient experience thanks to their negligence of comunication . I pumped gas and when i try to pay for it my debit card will not go thru after calling 3 times the bank I had no help to reactivate my card .

I had to leave my car in the gas station and take a taxi to a branch to withdraw money on the website says that they close at 2 pm at 1:55 was closed had to find one on a safeway store wich was far from where i was I had to spend 2 hours and $ 65 for taxi when I spoke to a supervisor over the phone they say that they try reach all the costumers that were affected by home depot back on sep,14 wich is 4 months ago they had 4 months to send me a notice the have my email , address phone number but no notice is ridiculous. Yeah the only thing she could was apologized really after all I went true not acceptable

Reason of review: Problems with payment.

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