Product: Suntrust Credit Card Clear all filters (8 of 8 reviews match)
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2.7
Details
On aug 4 2018 I called suntrust phone number on my statement and made a $150 pymt. On aug 28, 2018 I got a call that I had to return later to because I was at wk. I was on the line for 45 min. for suntrust to tell me that the person put the $150 toward my closed c.c....
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Review
#1348105 Review #1348105 is a subjective opinion of poster.
Product
Suntrust Credit Card
Reason of review
Problems with payment
1.0
Details
It is 3:40pm eastern time and I have been placed on hold for- after the phone rep was irritated with me and says "Oh my God" to me as she lost her temper with me, I have paid the complete balance, through a third party bank and was charged the late fee anyway, all this...
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Review
#1198208 Review #1198208 is a subjective opinion of poster.
Product
Suntrust Credit Card
Reason of review
Poor customer service

SunTrust - Huge Fail by Sun Trust

I have been a customer for at least 30 years. I have been failed in the past but I always stayed. Today, there is no recovery. I am in a hurricane impacted area. I charged food and drinks on my card for my place of employment. People do not have electricity, water or gas and we are trying to assist in everyway possible. Sun Trust Credit Card declined my purchases after the fact as fraudulent. I appreciate the protection, but now that you know that you made a mistake, fix it. All I received is what they can't do for me. Now with no gas available, trying to keep people calm and their mind off of their problems I have to drive back to the store to ensure they get paid. HUGE FAIL SUN TRUST.
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Review
#1100801 Review #1100801 is a subjective opinion of poster.
Product
Suntrust Credit Card
Reason of review
Poor customer service
2.5
Details
Completely current credit card, way under limit, was flagged for a ticket purchase on ticketmaster.Why? After 6 transfers in their customer service nightmare, I finally got a cold semi-english speaking supervisor to coldly say the reason my transaction was flagged was...
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1 comment
Leapn
#1344945

It's hard to believe that this bank that I grew up with in Atlanta, with our closest family friends in top management positions, has degraded to this sad shell of what it once was. I really hate what this bank has become.

Review
#1067350 Review #1067350 is a subjective opinion of poster.
Product
Suntrust Credit Card
Cons
  • Customer service credit card blocking for pitifully weak reasons
Reason of review
horrible customer service on top of weak reason to put hold on my credit card
Loss
$500
Preferred solution
Let the company propose a solution
2.4
Details
Suntrust is forcing customers to use Chip and Pin technology (enter pin with every transaction) which is NOT the standard in the US and makes for uncomfortable purchasing where the merchant credit card machine is not easily accessible to the consumer such as at better...
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Review
#835131 Review #835131 is a subjective opinion of poster.
Product
Suntrust Credit Card
Reason of review
Bad quality
Tags
  • Bank Card
  • Chip And Pin

SunTrust does not protect its customers

2.8
Details
A merchant inappropriately charged $326 on my SunTrust credit card. I disputed the charge with the bank. They told me to contact the merchant, which I did. The merchant never responded and after some 90 days SunTrust tells me they will not even reconsider my claim, even though the merchant never responded to the bank. I don't believe the bank ever started an investigation. They took too long to respond and basically they are letting the merchant get away with $326 which they never should have charged to beging with. I submitted letters and statements to the bank and the merchant and was completely ignored.
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Review
#601906 Review #601906 is a subjective opinion of poster.
Product
Suntrust Credit Card
Cons
  • Customer service
Reason of review
Was told the charge would never happen
Loss
$326
Preferred solution
Full refund
SUNTRUST BANK IS THE WORST BANK AROUND THEY SHOULD NOT EVEN BE IN BUISINESS. I HAD 3/4 MILLION DOLLARS IN MY ACCOUNTS THEY INSULT ME BY GIVING ME A *** CREDIT CARD WITH A 1900.00 CREDIT LINE WHOPPIE . THEN WE TESTED THEM OUT I NEED A LOAN FOR 7,000 AT 2.9% THEY TURNED...
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Review
#452406 Review #452406 is a subjective opinion of poster.
Product
Suntrust Credit Card

SunTrust in Dallas, Texas - Why are you taking my social security check before it gets to my bank acount from my bank account

Why are you taking my social security checks before it gets to my bank account. I did not authorise you or any body to do so. I dont have an account, or do i have a credit card with you or Wallmart. Somebody needs to tell me whats going on. Suntrust Bank ft lauderdale , your account A/c 81946701174134400 Iam told in the amount of $182.00 on the 20th October,2011 and every month since Suntrust Bank ft lauderdale , your account A/c 81946701174134400 Iam told in the amount of $182.00 on the 20th October,2011 and every month since
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2 comments
Anonymous
#410380

Some one at GE Capital Retail bank or Wallmart A/c 81946701174134400 (as told to me by the social security office) has taken my social security checks before it gets to my bank account at Suntrust for OCT NOV DECEMBER 2011 in the amount of $182.00 monthly. I do not have a credit card from GE Retail bank or Wallmart Money Card.

I did not authorize anyone at anytime to change my banking information at the social security office or any body else to do so.

Somebody needs to tell me whats going on. Ive spent hours on the phone calling customers service numbers with no explanation.

I guess I will have to go facebook of youtube of twittewr to get some results

nikalseyn
#408686

Kindly re-post your complaint. As it is, it is unintelligible. We know not what it is you are trying to say.

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Review
#288667 Review #288667 is a subjective opinion of poster.
Product
Suntrust Credit Card

Contact SunTrust Customer Service

Mailing Address:
SunTrust Bank
P.O. Box 85024
Richmond , Virginia 23285-5024
United States
Phone:
(800) 786-8787
All SunTrust Contacts