Suntrust is forcing customers to use Chip and Pin technology (enter pin with every transaction) which is NOT the standard in the US and makes for uncomfortable purchasing where the merchant credit card machine is not easily accessible to the consumer such as at better dining establishments or places that typically accept credit cards and not debit cards. This is just silly thinking on their part.
While it does provide better security and much of the world uses this technology, the US and other banks and cards do not. Worse the ignorant people at my local bank tell me they are forced to use this Pin technology by MasterCard (not true) and that I have the option to swipe the card (not true) instead of inserting in the pin technology.
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with SunTrust. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about SunTrust.
Check out the best and the worst companies in Banks category for more informed decision or compare SunTrust to other companies on our site.