Product: Suntrust Banking Service Clear all filters (20 of 20 reviews match)
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SunTrust - Thomas Farias is a thief

Thomas Farias and Seth Mills Work at the executive office at suntrust and are scamming thousands of people like me. They shut down my account account and stole all my money. Everyone - please report them to the fbi and federal reserve! They are theifs!!!
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Review
#1517574 Review #1517574 is a subjective opinion of poster.
Service
Suntrust Banking Service

SunTrust in Chicago, Illinois - HELP ME GET ON

1.0
Details
I Have been trying to access my accounts for days now. Calling gets me some fast talking little girl type. Nothing gets me on. I ,too am pissed at them and their lack of info. I did manage to change my e address. One success.
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Review
#1436401 Review #1436401 is a subjective opinion of poster.
Service
Suntrust Banking Service
Pros
  • Finance lady
Cons
  • Every associate you speak with has something different to say
Reason of review
Poor customer service
Loss
$175
Preferred solution
Let the company propose a solution
Tags
  • Suntrust Customer Service
My business acct. is attached to an overdraft line of credit. June 3, 18, I over drafted with fees $721. June 23rd, I paid $1100 to my overdraft account leaving $379.00 credit. In July, I over drafted checking by $200. I was charged automatically a OD service fee $3.77...
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2 comments
Anonymous
#1639310

You over-drafted your account, your fault. YOU foolishly breached the agreement you signed up for an yet expect them to bend the rules because you think you're really someone. Do not overdraft your account....Problem solved....You're welcome.....

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Review
#1348549 Review #1348549 is a subjective opinion of poster.
Service
Suntrust Banking Service
1.0
Details
This bank is a nightmare. Do not do business with them. My father’s IRA was passed to my mother 28 years ago. My mother passed away 5 months ago. I was the 2nd beneficiary of my father. Besides the little matter of the bank losing a change of beneficiary form that...
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Review
#1331387 Review #1331387 is a subjective opinion of poster.
Service
Suntrust Banking Service
Cons
  • No communication or responsibility
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Banking Services
1.0
Details
I have had my bank accounts with Suntrust bank for 40 years -- savings, checking, investments. I have been using their Bill Pay system for paying my bills since they launched it some time in the late 1980s or early 1990s, I forget when it was. So, let's call it close...
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Review
#1257703 Review #1257703 is a subjective opinion of poster.
Service
Suntrust Banking Service
Cons
  • Total lack of concern at my problem
Reason of review
Poor customer service
Loss
$125
1.0
Details
On January 3, 2018, I called my local SunTrust branch in order to find their rate on an IRA Certificate of Deposit. Since the rate seemed to be good, I ask the bank that currently held my IRA (Fidelity Bank) to facilitate the transfer. Fidelity gave me a check made...
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3 comments
Anonymous
#1681194

Suntrust reorders the payment of checks in order to maximize OD fees !

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Review
#1190413 Review #1190413 is a subjective opinion of poster.
Service
Suntrust Banking Service
Cons
  • Dishonest business practices
Reason of review
Fraud
Loss
$36
Preferred solution
Full refund

SunTrust - Your new bank setup

SunTrust - Your new bank setup
SunTrust - Your new bank setup
I wanted to cash a Suntrust check and possibly open account. I Be Ben waiting over 20 minutes now. There is one teller sitting with a customer the other is closed. I can not use the automated teller because I’m not a customer. The good news is I had time to talk to many other customers on line to stress not to open an account with Suntrust.
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Review
#1129603 Review #1129603 is a subjective opinion of poster.
Service
Suntrust Banking Service
Reason of review
Poor customer service

SunTrust in Augusta, Georgia - Badddddddddddddd Bank

1.6
Details
They are blocking accounts and asking for a one time password which is never sent. Why would you put a process in place that not been tested and perfected. The fact that you just implemented it is no excuse. Get it right before you start it not after. When you call in for help there is a 30-40 MINUTE wait time. Now I remember why I moved the bulk of my funds to another bank. Bad business. How can you run a business or handle your personal affairs when you cannot access your funds. Accounts for other companies were delayed which means late charges for me. The need to jump out of the 20th century and pay professionals to bring them in to the 21st century or CLOSE UP shop!!!!!
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Review
#1083460 Review #1083460 is a subjective opinion of poster.
Service
Suntrust Banking Service
Cons
  • Blocking accounts with long call wait times for access
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

SunTrust - Absolutely horrific.

Not sure where to start. Rec'd a call from the fraud dept that my debit card had been compromised, I understand this happens. It was going to take 5-7 days to receive it and I was going out of town so I spent $20 to have it expressed mailed. When I went to use it I couldn't, they had changed Pin without telling me one was coming in mail so I went into bank to change it. I was told that bc I was changing it in the bank I could use the debit card anywhere BUT the bank! Are you kidding me? I actually clarified it twice bc I figured I kept hearing it wrong. I live in Va, went to NY, used it twice and then it stopped working at the worse time, when I had an Emergency and had to get a train at 1am, card kept being declined. I used my credit card. Called bank and was told that since it had fraud on it, EVERY TIME I LEFT VA I HAD TO NOTIFY THEM OF WHERE I WAS GOING. ARE YOU KIDDING ME? I bank with many institutions and this has never happened! I told the guy on the phone, that could barely speak English (I'm not trying to be disrespectful but rare is this NOT the case) that I couldn't wait to get away from Suntrust. Oh, and the day I went into the bank, I got a hard pressure sale from one of the girls at the desk wanting to know if I had a mortgage, what I owed, etc, all in an open forum. Tomorrow is my day to open a new bank account ANYWHERE OTHER THAN SUNTRUST.!
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Review
#1082834 Review #1082834 is a subjective opinion of poster.
Service
Suntrust Banking Service
Reason of review
Poor customer service

Contact SunTrust Customer Service

Mailing Address:
SunTrust Bank
P.O. Box 85024
Richmond , Virginia 23285-5024
United States
Phone:
(800) 786-8787
All SunTrust Contacts

Suntrust - Banking Service Review

1.0
Details
My atm card was decline.i call to customer service.this person start to ask me *** quetions about activity in my card that was not true and i told the person if some activity is been made what is not me,i wil made a claim. What i was calling is to unlock my card,still now 1week ego i don' t have atm card.
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Review
#957593 Review #957593 is a subjective opinion of poster.
Service
Suntrust Banking Service
Reason of review
Poor customer service