In response to the complaint against SunTrust Bank by Kathleen of Nashville: Thank you for submitting your complaint because SunTrust has a history it seems of not putting their customer first. My experience with SunTrust is worse than yours.
In 2002 I purchased my home through SunTrust Bank. All the paperwork was ready for closing until the day before closing when the person who was selling called in and changed the sell price, adding another $1200. Guess what, SunTrust made the change and did not notify me. They breached the contract and I got the Federal Reserve involved who investigated and found them guilty. HUD also found them liable for what was done. Ever heard of a 2nd closing, neither have I but SunTrust tried to do it - the seller refused - he got his money and that was all she wrote.
I filed criminal charges against SunTrust and complaints with HUD, Federal Reserve, Georgia Dept. of Banking and Financing, among others. After this experience with SunTrust, my advice to anyone considering doing business with SunTrust is DON'T. Rather than the client being their primary interest, anyone can call in and request a change to a consumer's account and SunTrust will allow it, at least they did with my account increasing the sell price by $1200. In short, SunTrust enriches others and ignores their customers.
SunTrust in my opinion should be sued for their corrupt practices against their clients and be ordered by the courts to compensate those who were wronged by their unscrupulous practices.
Product or Service Mentioned: Suntrust Account.