On November 10 2011 Suntrust will convert their "Free Checking Accounts" to "Everyday Checking" with an $8 maintenance fee.
Since that announcement was made, I decided to open a checking account with my local credit union, where I don't pay a fee.
When I'm not in school, I'm at work. So I don't have time to go to the Suntrust branch and close my account. So for the past couple of days I have spent my "free" time calling Suntrust trying to have my account closed.
I had a Suntrust savings account and when I closed it about a year ago I was able to do so without a problem. They simply waited for my pending items to go through and sent me a check for the remainder balance.
Now that I am trying to close this checking account it is a complete different story.
The first time I called, they said that in order to close my account my balance had to be 0 on the account. I asked the representative about simply closing my account through the phone and them sending me a check, she said that in order to do I would have to pass a test based on public records to prove that I was myself. When I went to take the test there weren't enough records.
That same night, I stopped by the drive through and withdrew the remainder balance on my account, following the representatives suggestions. The representative said that if my balance was at 0, I would be able to close the account over the phone without a problem.
The next day when I call Suntrust, I am told that they are not able to process my request. Since my account balance is at 0, when the $8 maintenance fee kicks in, my account will overdraft and after 60 days will be sent to collection.
Product or Service Mentioned: Suntrust Checking Account.