This bank has really caused a disruption in my life! First off I deposited my student pell grant check into my account 12/9/2008.
I asked the teller prior to the deposit if the monies would show on my account because I would be going out of town on that thursday. Her response was yes the money would post to my account. I left for my trip earlier then expected on that wens. morning.
When I went to my account that friday I noticed the amount was not avaliable i called customer service and was told the monies would not be avaliable til monday because of a hold(1st time I ever heared this info.) I then explained to the representative my issue and she transfered me to a supervisor. The supervisor connected me to the branch were I deposited the check. She also told me that the telller would not have known that the money would be on hold and the computer picks. I then was connected to the bank.
The supervisor there explained the same as the representative and the superevisor from customer service and I explained my issue. Now I am in another state dont forget that with No Money! The bank supervisor and customer service told me the money would be avaliable today 12/15/2008. I go to make the reservation and it was declined I then check my online info and the same thing was posted.
I then called customer service again and now the info I was given is that it would not be available til 12/16/2008. I then was put on hold by the representative from 6:45 til 7:24 waiting for a supervisor and then was hung up on.
I now when I called there was a recording stateing that phone calls are monitored when you have representatives from the samr branch giving out wrong info. to your clients this does not look good and now I am missing days of work and my vacation is *** No money and haveing to ask others to help me that dont even now me has taken my life to a whole nother level Thanks SunTrust.
Product or Service Mentioned: Suntrust Account.
Monetary Loss: $425.