On 3/4/19 I opened a checking account for $6,500 with a Wells Fargo check from my existing WF account. I was changing banks due to poor WF service.
They take the check open the account and the WF account pays the check the same day.
On 3/8/19 I get a form letter telling me that their is a hold on the account.
In checking with the 800 number I find that the funds will not be available until 3/12.
Further checking with a Supervisor finds that their 'Fraud Dept' has decided they won't open the account and will 'send me a letter'.
The local branch manager Melanie Elliott 770 224 7186 has not responded to my inquiries.
I emailed her and the rep who set up the account, Emmanuel Calderon that I would be in 3/12/19 to get my $ from them.
Extremely poor service, still no idea why ST isn't interested in my business but at this time I would NOT want any further dealings with such a *** poor operation.
BBB Customer Complaints Summary
919 complaints closed in last 3 years
267 complaints closed in last 12 months
Delivery Issues 13
Problem with a Product or Service 646
Product or Service Mentioned: Suntrust Checking Account.
Reason of review: Poor customer service.
Monetary Loss: $7.
Preferred solution: Full refund.