Sun Trust Fraud Dept placed my account on HOLD (IE. Frozen) due to 'supposed fraud'... there was none (an automated computer did it I was told).
Unable to correct via phone talking to Fraud Dept. Provided all the correct security question answers etc. Still no luck.
Then I was told to go to my local branch (my true local branch was closed last year) So now my nearest 'local' branch is 65 miles away...each way!
PROBLEM is that I'm unable to access MY MONEY in my e-savings account (trying to do internal transfer against loan with Sun Trust... go figure)
So now going to faraway local branch to CLOSE MY ACCOUNT... what a pain. I even tried escalating my issue with upper fraud person... no such luck
Reason of review: Poor customer service.
Monetary Loss: $2520.
Preferred solution: Deposit money as payment against my ACCESS 3 account... which is what they were supposed to do in the first place!.
I didn't like: No problem resolution.