SunTrust has ridiculous overdraft fees and I called to get one taken off. The person said she couldn't so I asked to talk to a manager. The manager a black female seemed nice at first. I basically knew that because she was black there's no way she's going to override...Read more
I had a terrible experience with suntrust mortgage, mostly with the Atlanta office. Non existing care for deadlines, zero respect for customer. Kept discovering needs for documents not related to their business.. In the event that they will let you know that a document...Read more
I have visit the location at 2075 S Hairston Rd, Decatur, GA 30035 twice since I have been banking at Suntrust and unfortunately each encounter was with the same employee. The first time I brushed it off as to maybe she was having a bad day and ignored her unfriendly...Read more
Short Review on January 17, 2017
My father is a disabled vet and i have to cash checks and pay bills and they still charge seven dollars. Sleezy
Suntrust Banking Review
Need to unlock my card
I have been banking with suntrust since the sixty and now i'm having problrms with my deposits they are making all kinds of mistakes and blame the customers for their mistakes. These problems is happening to much. I am feed up and i need my money back in my account or else.
Suntrust Banking Service Review
Had a personal check pending in my account for 7 days. Called suntrust representatives several times for an explanation and they stated it was confidential. But its my money in my account. What a bunch of ***.
I have a Suntrust USA account for about 2 years now and was, previously, able to access www.suntrust.com from Vietnam and other places in the world and therefore do my online banking. Now for the past 2 weeks I have not been able to get onto www.suntrust.com from any...Read more
My atm card was decline.i call to customer service.this person start to ask me *** quetions about activity in my card that was not true and i told the person if some activity is been made what is not me,i wil made a claim. What i was calling is to unlock my card,still...Read more
MY ESCROW PAYMENT WENT UP, I FORGOT TO INCREASE THE PAYMENT $50.00. THEY CALLED SEVERAL TIMES WHILE WE WERE ON VACATION. WE THOUGHT THEY WERE SCAM CALL AS THEY WOULDN'T TELL US ANYTHING UNLESS WE GAVE OUT OUR SS# ECT. SO AFTER THEY FINALLY GAVE US A PHONE NUMBER WE...Read more
I didn't like
- Banking practices
- Customer service and comittment to customer
I deposited 2 checks in my account, and they were put on hold for 2 weeks. One of the checks was from another Suntrust customer. An in house check, yet they put it on hold. I went to the branch near me and wanted the hold lifted. The teller actually talked down to...Read more
The Subordination department is a joke. I requested a manager call me and he did his name was Mark to tell me that they are behind almost 30 days on getting Subordination's back. Then Marsha Walker contacted me as I requested & she was also, NO help. I called today...Read more
Paid card balance of 3100 only to find out the card would be declined when i took my pet to the vet who was very sick and my self being a disabled veteran sitting on a bus for nearly 2 hours how degrading and the month before that they allowed a business to cash a...Read more
Suntrust is absolutely the worst bank to bank with in the history of banks. I had fraud done on my account 3 months ago and suntrust suppose to had cancel my card but some type of way they didnt cancel the card they just red flag it and a month later 2,435 was pulled...Read more
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