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I received funds from the total loss of my home in the form of a check made payable to me and Suntrust Bank, because I owed an equity line of $60,000. I spent two hours on Friday, March 31 trying to find out how to deposit the check, pay off the equity line and receive...
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#1031666
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I went to the drive-thru at 8 am like I always do, but it wasn't open. Another car also went to the drive-thru and parked in front of the bank. I got out of the car and walked up to the bank to check the hours of operation which said 8 am. I called the offices to ask...
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1.0
I didn't like
  • An employee was extremely rude
  • Posted hours on the door were wrong
#1029334
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Brought a car, financed with Suntrust. Six months later refinanced with credit union. Two months later Suntrust repossessed car saying credit union failed to pay them $60 and they were unable to reach credit union for the past 2 months. Went to credit union who had a...
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1.0
I didn't like
  • Awful
#1016112
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SunTrust bank

SunTrust
#1094984
I call customer service to check on my account to see why my account was overdrawn so much. she told me that the bank had charge me 6 overdraft fees this included the money I deposit in the bank. Ask for a refund ,the lady say no .After I get this account straight out I will close this account. Bad bank,do not use this bank every
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SunTrust - Poor service

SunTrust
#1086903
Not able to access account Tried all their online suggestions with no success Called their 800# listed online for problems and received message they are closed
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SunTrust - Can't get any money

SunTrust
#1070139
1.0
Details
Walk into this bank and once again their system is down and i can not get money out of my account. This is 4 times now in under a month. No backup system? Our money and we cant get any of it out..very pissed at Suntrust because they dont even feel concerned a d walked away. Unbelieveable in florida
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SunTrust - Sun is not Trustworthy. Breaking laws

SunTrust
#1041484
1.0
Details
They showed up at 2am knocking on my door dtating thst they hadn't recieved payments from my PNC , repo on my car and they have chargede over 300.00 dollsrs. My bank even gave me a letter stating suntrust never tried to get the payments. They are a *** COMPANY WHO CARES ABOUT NO ONE! DEE YOU IN COURT.
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Diversity of Products or Services
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Product or Service Quality
Reliability
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I have had a checking account with Suntrust for over 10+ years but the recent interactions with Suntrust have left me with bad sour taste in my mouth. Recently I had to report my bank debit card compromised even though I still had the card in hand. I realized my card...
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h.kitchener
h.kitchener

Now you can understand why using a debit instead of, a credit card can be so dangerous.

offconsumerpissed
off***sumer***ed

Please explain further. Something is missing from what you wrote. No bank is going to give out your debit card information without your consent. All that does is set them up t...

1.0
#1015499
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I had a personal checking account with Suntrust. The account and relationship were over 15 years old. My busy family consists of a wife and 2 beautiful young kids. I am a high net-worth individual. As a result, I tend to shop online heavily. On or about November 2016 I...
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#1012704
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SunTrust has ridiculous overdraft fees and I called to get one taken off. The person said she couldn't so I asked to talk to a manager. The manager a black female seemed nice at first. I basically knew that because she was black there's no way she's going to override...
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Anonymous
Anonymous

I guess in your case, the elevator just doesn't reach the top floor! If you don't like overdraft fees, MANAGE YOUR ACCOUNT!!! Don't get overdraft fees. How OBVIOUS is THAT??...

1.0
#1001848
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I had a terrible experience with suntrust mortgage, mostly with the Atlanta office. Non existing care for deadlines, zero respect for customer. Kept discovering needs for documents not related to their business.. In the event that they will let you know that a document...
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#999934
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I have visit the location at 2075 S Hairston Rd, Decatur, GA 30035 twice since I have been banking at Suntrust and unfortunately each encounter was with the same employee. The first time I brushed it off as to maybe she was having a bad day and ignored her unfriendly...
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I didn't like
  • Customer service i received
#987564
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I have a Suntrust USA account for about 2 years now and was, previously, able to access www.suntrust.com from Vietnam and other places in the world and therefore do my online banking. Now for the past 2 weeks I have not been able to get onto www.suntrust.com from any...
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Anonymous
Anonymous

I have the same issue. I was able to reach their Site from the Philippines ( sometimes :) ), but here in HCMC it does not work. I told them that I'll use online banking here a...

1.5
#959357
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MY ESCROW PAYMENT WENT UP, I FORGOT TO INCREASE THE PAYMENT $50.00. THEY CALLED SEVERAL TIMES WHILE WE WERE ON VACATION. WE THOUGHT THEY WERE SCAM CALL AS THEY WOULDN'T TELL US ANYTHING UNLESS WE GAVE OUT OUR SS# ECT. SO AFTER THEY FINALLY GAVE US A PHONE NUMBER WE...
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1.0
I didn't like
  • Not following thru
  • Customer service and comittment to customer
  • Ignorance
#955798
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