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I have worked for Suntrust in the past and would like to let everyone know you are just a number that they can try to sell you. They do not care about customer service at all. I am no longer with them but had a issue that i have been trying to resolve for 3 day now....
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#1199601
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It is 3:40pm eastern time and I have been placed on hold for- after the phone rep was irritated with me and says "Oh my God" to me as she lost her temper with me, I have paid the complete balance, through a third party bank and was charged the late fee anyway, all this...
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1.0
#1198208
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On February 12, 2018 we went to our local Sun Trust Branch to DISCUSS what available options they may have regarding a home equity loan. A representative documented our basic information electronically. The option stated was so convoluted with red flags we walked away...
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#1196851
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I have been with Suntrust for several years and during my father's illness and subsequent death. I noticed withdrawals of $800.00 $400.00 @ at time I reported it immediately and opened a case. Because of the emotional roller coaster with my Dad I'd not been checking my...
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1.0
#1195289
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On January 3, 2018, I called my local SunTrust branch in order to find their rate on an IRA Certificate of Deposit. Since the rate seemed to be good, I ask the bank that currently held my IRA (Fidelity Bank) to facilitate the transfer. Fidelity gave me a check made...
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1.0
I didn't like
  • Dishonest business practices
#1190413
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For 37 years we have banked with Suntrust Bank (previously Hamilton Bank) in Morristown, TN. The bank moved and I lost my safety deposit box. I decided I’d live with that. Then I went to the new bank drive thru. Unbelievable. One can not talk with a teller and conduct...
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4.3
I didn't like
  • See paragraph
#1183509
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SunTrust - Bad bank

Eight fifteen a.m. Do not have your worms call me wanting money before it is due. They are not suntrust bank !!!!!your all a scam leave my house alone my loan alone !!!!!!!!!!!
#1167470
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Deposited a check from Suntrust, for $15.34 for escrow shortage. The check was written to me from their bank and i have an account with them. I have plenty of money in my accounts with them and they put a" hold" on a puny check like that from them to me that i...
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#1160938
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SunTrust - Very bad

I had depoist two checks into my account then suntrust said were fraud which they wasnt then they close both of my acount and charge me 100.00 for closed both my account
#1152099
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I recently found Suntrust asking that I send an email to get a number to be able to login to birw my account. These numbers never worked. I attempted to call but was trapped in an endless loop of "press this number if you want this,etc". There was no option for having...
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#1149633
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