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Verified Reviewer
1.0
Details
Shocked I recently had a suntrust checking account that was closed too. I had made several out of normal purchases for my daughter and they first put a block on my account. I called to confirm the purchases. Then within 24 hours i went to use my card and there was a...
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Review
#1712000 Review #1712000 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Sun Trust Very Poor Firm
1.0
Details
I recently rec'd a letter informing me of the merger between Suntrust and BB&;;;;;;;;;T and it provided a phone # to call with any questions. I wanted to ensure my future pension wouldn't be lost during conversion, so I called the number to request info on my...
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Review
#1749395 Review #1749395 is a subjective opinion of poster.
Service
Suntrust Customer Care
Reason of review
Poor customer service
1.0
Details
I Highly recommend that Nobody Use Suntrust Bank (merging with BB&T)!!! Please be WARN!!! The first clue was that when I first opened with them. I deposited a check and hold it for over a week before it cleared...June 4th, 2019 July 8th, 2019 I went to Walmart to...
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1 comment
Anonymous
#1780078

The exact same thing happen to except they declined my light bill money. I eventually got my money back but it took a long time and I had to keep calling basically everyday.

Review
#1583317 Review #1583317 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Never use this bank TO PAY A BILL!!!!! | SunTrust review from Port Saint Lucie, Florida

1.0
Details
NEVER EVER USE THIS BANK TO PAY YOUR BILLS! If you can believe in this day of technology this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS IDIOTS!!!!!!!!!!!!!!!!
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Review
#1717224 Review #1717224 is a subjective opinion of poster.
Pros
  • Nice tellers
Cons
  • Greed
Reason of review
Problems with payment
Loss
$150
Preferred solution
Price reduction

Worst Bank for Working Class People | SunTrust review

1.0
Details
In December of last year, I sent my mother $455.00 via CashApp. She could not locate the funds, so I called my bank, TD Bank, to set up a dispute. TD Bank entered the dispute and gave me a provisional credit. Days later, my mother was able to locate the funds, so I cancelled my dispute with TD Bank. In the interim, Suntrust debited my mother's account for $455.00. CashApp has provided a transaction number, the amount, and date the funds were returned, but Suntrust maintains they did not receive the funds. What's more, they refuse to contact CashApp or TD Bank Merchant Services to resolve the issue.
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Review
#1686978 Review #1686978 is a subjective opinion of poster.
Cons
  • Greed
  • Customer service
Reason of review
Problems with payment
Loss
$455
Preferred solution
Full refund
Tags
  • Banking Services
  • Suntrust Paypal Fraud
1.6
Details
I opened my account in the state of Florida. Sometime later, I moved to Nevada to be near my grandchildren. I called SunTrust and updated them on my change of address. Their bill pay service was down, so I tried clicking on the Zelle link in their online banking to...
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1 comment
Anonymous
#1759899

Terrible service from brsmch manager. They changed policy no longer accept cash deposits (300.00).

I've been making deposits into my daughters account and I was able to do this the past 19 months. No warning. No notice. The manager handed me a brochure type thing listing the cash deposit rules.

There is no effective date. The manager refused to grant me a one time exception and she was extremely rude. My daughter is out of state so she's not around to sign a check if i wrote one. What a stupid rule.

Mgr. Said was to prevent fraud. How stupid. Fraudsters are mostly in other countries so they arent putting 300.

Into an account in nowhereville virginia. So rude and stupid rule.

Suntrust is merging with BBT SO because of all of this...i just closed my BBT savings account. I'll never do business with either bank ever again.

Review
#1652849 Review #1652849 is a subjective opinion of poster.

Runaway horrible company | SunTrust review from Acworth, Georgia

1.0
Details
I have has numerous loans from Suntrust over the years. I have had 1 of my mtge loan for over 22 years recently they tacked on homeowners insurance to my account. I have never missed a payment in 22 years or not paid my taxes or not paid my insurance on this property. They said they evaluated my account and are poof escrowing my homeowners insurance. What a scam Now that they are making no $$ on me bec its mostly principle im paying its funny how they try to find ways to screw you as a consumer. I will never ever do business with Suntrust again I spoke to them and they are dumdums.
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#1717120 Review #1717120 is a subjective opinion of poster.

Stay away from this bank. | SunTrust review from Nashville, Tennessee

1.0
Details
Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they don't care about you as a customer, only your money.
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Review
#1721904 Review #1721904 is a subjective opinion of poster.
Reason of review
Poor customer service

Do not use has no concern of the welfare of children | SunTrust review

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked out of the bank with $0 my children couldn't have a Christmas my bills are piling up and it's been over 55 days with still no return every time I call I got a different person and a different excuse I don't know what to do this is completely unacceptable to take someone's money who works 70 hours a week to feed his children you cannot provide them proper holidays and now on the *** of being homeless
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Review
#1754666 Review #1754666 is a subjective opinion of poster.
Product
Suntrust Checking Account
Cons
  • Every associate you speak with has something different to say
  • Mgmt
  • Unwillingness to help me
Reason of review
Poor customer service
Preferred solution
I don't have a solution so what they did
Tags
  • Criminal Bank
  • Suntrust banking
  • Banking Services
  • Sun Trust Very Poor Firm

Contact SunTrust Customer Service

Website:
Mailing Address:
P.O. Box 85024
Richmond , Virginia 23285-5024
United States
Phone:
(800) 786-8787
All SunTrust Contacts

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Latest Question

SunTrust Questions
1.0
Details
On 3/4/19 I opened a checking account for $6,500 with a Wells Fargo check from my existing WF account. I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter...
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5 comments
Jennet
#1668444

Sun Trust - Are 'Customers' really 'Victims'? How does a customer get their deposit back when the bank ignores them?

By Bill Harris, Patch Poster | Apr 2, 2019 7:41 pm ET What does a consumer do when the bank won't respond to inquiries and the largest firm of lawyers in town won't help because of a 'conflict of interest'?Well there is always some self help. The situation is that in trying to get away from marginal service at Wells Fargo a checking account was initially established at the Sun Trust in Canton. With no notice it was closed after 2 days.OK, there are a lot of financial institutions in the county, no big deal right?But what do you do when the bank refuses to return the $6,665.44 opening deposit, won't even communicate with you let alone offer a reason? Further complications result when the firm of Bray and Johnson won't touch the case due to a 'conflict of interest' the local bi-weekly paper won't take an advert critical of the bank and in fact won't even do a story about the matter.Well, there is always taking the matter to the general public via internet blogging and some informative post cards.

From my research on the net it seems that this isn't an isolated problem and in fact Sun Trust has an entire department called the 'Account Closing Department'. The issue seems simple to me, if they don't want the account then give back the money.

I think the legal terms are 'unjust enrichment' and 'conversion'. I'll keep you posted - or maybe I'll send you a post card.More info at: https://suntrustsucks.blogspot...

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Review
#1488843 Review #1488843 is a subjective opinion of poster.
Product
Suntrust Checking Account
Reason of review
Poor customer service
Loss
$7
Preferred solution
Full refund
Tags
  • Sun Trust Very Poor Firm