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SunTrust - Worst customer service. Worst system

Do not use them! They will make some stupid mistake like changing your name, charge you some stupid paper fee, disable your online banking etc. And if you call them for help: you’ll be on hold and transfer forever until to talk to some idiot who tell you to go to a branch! 4 times I called already —-> just go to the branch or DON’T DO BUSINESS with Suntrust
Company wrote 0 private or public responses to the review from Dec 12.
1.5
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Website
#1421617
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SunTrust - Do not use this Bank!

For the third time in as many months, my account has been locked for absolutely no reason. I have spent hours trying to clarify this and requested supervisor return phone calls each time, to no avail. Today it happened again, and I have been sitting on the phone for more than half an hour. They used to have wonderful customer service, I had been a bank Patron for 20 years, I won't be by the end of this month.
Company wrote 0 private or public responses to the review from Oct 19.
1.1
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Website
#1385556
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SunTrust - Poor customer service

SunTrust never has enough employees to take care of their customers. Every time I go there, there is only one person working and a line of people to see a customer service rep. They are always new and don’t have the knowledge of everything as well. This institution is terrible if u want any kind of good service.
Company wrote 0 private or public responses to the review from Oct 23.
1.7
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#1387273
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SunTrust - Non-working mobile banking

SunTrust - Non-working mobile banking
Mobile banking NEVER works. At the split second you need them it's unavailable. What are mobile bankings hours? Mon - Fri., 9a - 5p, closed for lunch from 11a - 3p, off every weekend, and every holiday.
Company wrote 0 public responses to the review from Sep 16.
2.0
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Website
#1357304
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I am a small business owner in Orlando, Florida. Knowing that this will not do me any good. But to let others know about how Sun Trust DOES NOT care about customer relations. For the 3rd time in 2 months Sun Trust has for no reason put a check on hold without any...
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Company wrote 0 private or public responses to the review from Aug 31.
1.0
#1343455
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I need to speak to a banker about a problem I am having with family members related to a deceased individual for whom I had Power of Attorney while she was alive. I have tried repeatedly to contact the personal banker associated with the account, however she does not...
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Company wrote 0 private or public responses to the review from Sep 20.
#1361091
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I open account online 7/24/18 and then it was closed.i have no problem with that the problem is i was told when i went to the branch and spoke with joe peters he call and while i sat there what he told me yes account was closed and that a check was being processed and...
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Company wrote 0 private or public responses to the review from Aug 23.
1.5
#1336683
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On aug 4 2018 I called suntrust phone number on my statement and made a $150 pymt. On aug 28, 2018 I got a call that I had to return later to because I was at wk. I was on the line for 45 min. for suntrust to tell me that the person put the $150 toward my closed c.c....
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Company wrote 0 private or public responses to the review from Sep 06.
2.7
#1348105
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Before i went into the hospital i deposited almost 9000in my bank account after my surgery i was incapacitated and couldn't leave the house but i wasn't in need of anything so i started getting alerts saying different transactions were being done i called disputed them...
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Company wrote 0 private or public responses to the review from Aug 12.
#1327600
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SunTrust - Totally pissed! Customer since the'90's...

Totally pissed! I've been with SunTrust since the 1990's and always had great service until the past decade. Nearest SunTrust Branch to me, 56 miles! Now I can't even access my accounts online!?!?!? Really? Regions Bank, I'm on my way!
Company wrote 0 public responses to the review from Sep 17.
1.0
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Website
#1357787
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