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This bank is a nightmare. Do not do business with them. My father’s IRA was passed to my mother 28 years ago. My mother passed away 5 months ago. I was the 2nd beneficiary of my father. Besides the little matter of the bank losing a change of beneficiary form that...
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1.0
I didn't like
  • No communication or responsibility
#1331387
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Before i went into the hospital i deposited almost 9000in my bank account after my surgery i was incapacitated and couldn't leave the house but i wasn't in need of anything so i started getting alerts saying different transactions were being done i called disputed them...
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#1327600
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I have my security bill coming from this account. Keep in mund, I’ve been a customer for 14+ yrs and before when they were Crestsar. I had auto deposit here for employment checks but, the ATM was down CONSTANTLY as well as slow customer service at 4 different...
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customer2018
customer2018

I agree. I encourage everyone I meet to do business with another bank. SunTrust is the poorest choice you can make. Don't trust SunTrust.

1.2
#1316467
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Opened a account with suntrust online. They sent me the email and card. Went to the bank to make a deposit. I was told they were closing my account over a bankruptcy from 10 years ago. Stunned. I am glad they did as I opened a account with another major bank and they...
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#1306627
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SunTrust - Pitiful customer service..pitiful

All i say about the staff at the Haines City Suntrust is..they all need a class on how to greet customer with a smile instead of a blank look. They seem to not want to be there. I have banked there for right at 20 yrs. and would change banks tomorrow if not such a bother.
#1306109
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SunTrust - Very very bad service I want to stop this asap

Your representatives try to intimidate and threaten customers why don’t you have americans in the USA answering your calls
#1306005
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I use the Suntrust at 6704 Memorial Hwy., Tampa, FL 33615. There is only one ATM and it is constantly broken. I tell the bank tellers and all they say is that they are aware of it, with no offer for a solution. They just mention that there is another ATM 3 miles down...
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Anonymous
Anon

If there is a telephone number on the ATM that is broken, you can always call it in. I don’t bank with SunTrust but I have another bank that only has one ATM in the little tow...

#1300794
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SunTrust - I filed fraud charges that my 20,000 was used fraudulent and

Someone Took my 20,000 and wont pay it back
#1286822
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Well where do i start!? I filled out the online application, got approved and got my card in the mail. The day i get my card in the mail I get online to activate it and my dang account is restricted. so i call customer service and they tell me that I have to go to the...
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I didn't like
  • No empathy for situation
  • Inability to solve a minor issue
#1285793
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They hold my money that was wired internationally for almost two weeks every time you talk with them kept saying check with your bank over seas.even though I had all the information about the details wire. I had to pay extra to trace it again. Finally I got through to...
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Anonymous
Anonymous

But you blindly believed what you were "told" ?

1.0
Signal Mountain, Tennessee
#1278625
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