SunTrust
SunTrust Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SunTrust has 1.6 star rating based on 210 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend SunTrust to a friend or colleague.
- Rating Distribution
Pros: That i had an option to go somewhere else to do business, Up until today it was an easy relationship, Bank name.
Cons: Customer service, Does not work with customers, Mgmt.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SunTrust has 1.6 star rating based on 210 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend SunTrust to a friend or colleague.
- Rating Distribution
Pros: That i had an option to go somewhere else to do business, Up until today it was an easy relationship, Bank name.
Cons: Customer service, Does not work with customers, Mgmt.Recent recommendations regarding this business are as follows: "Do better", "STAY AWAY", "do not bank with Suntrust/ Truist", "Run from this Bank, SunTrust (Truist) they are unethical, customer service is horrible, and they will keep your money, even if it is fraud, and they know your handwriting. Their definition of investigation is a joke, they will never take responsibility for their negligence.", "Change banks do not do business with them".
Most users ask SunTrust for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Garner, North Carolina
Can’t access my account .
Cant get anyone on the phone . Been holding for over 2 hours . Cant access my online banking account.
User's recommendation: Do better
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud Banking
My account was charged 3 times and when I was trying to call, they were wasting my time with their automatic voice system asking for *** When I was finally able to reach a customer, they were hanging on me after hearing I was charged 3 times. Fraud Banking!!!!!
- Fraud banking
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad money stolen out of my checking fraudulently and SunTrust refuses to return my money which was loan money.
Nothing, no phone call or communication with SunTrust, they lack severely in customer service especially from the top. SunTrust (Truist) is the worst Bank ever, they are supporting criminality and will not discuss anything fraudulent with customers, They will not discuss or talk to customers about fraud inside their Bank.
People please listen, if nothing else, close your account and go, this Bank has unethical behavior and are not trustworthy, they take from you, not give. SunTrust knows already this is fraud but refuses to return my money which was a loan that I am now paying back without the loan money. They blamed Chase first, and I have talked to Chase Bank, and have emails from Chase more than I do SunTrust, they were very concerned and did their own investigation, in two weeks, they were not the Bank of First, SunTrust was, already have that information.
SunTrust lies, cheats and steals from customers, they are more about money and greed than customer service, run people run, this can happen to you. SunTrust is the most pathetic business ever, they really need to be investigated by the Feds, never knew the history of unhappy people and people who are fighting this business to get their money, this was an eye opener, if you are a victim of fraud they will fight to keep your money.
The check 655 was originally made for 115.00 dollars to First Premier Bank for a credit card bill for my son. This was mailed from Columbia Md on September 17, 2021, sometime after that, the check was stolen, whitewashed, and deposited by mobile device on October 7, 2021, at 7:23pm for $4503.00, resulting in the money being taken out of my account on October 8, 2021. The bank never notified me or called me once, I have had to initiate, every phone call. It was not until I filed a complaint with CFPB that I received a phone call which was lots of I am sorry, but no solution.The deposit was made on October 5, 2021, and by October 8, 2021in the morning after the check was deposited on October 7, 2021, at 7:23pm all but 9.00 dollars was gone.
How did they know? Maybe an inside tip, and I am going to pay for SunTrust negligence? Then SunTrust decided to blame Chase Bank, who is done with their investigation, come to find out it was SunTrust who was the Bank of First not Chase.
Whoever decided this was my handwriting and allowed this deposit to go through so quickly without question, should lose their job. In my opinion this was intentional, and the timeline tells me so, funds were released too quickly, less than 12 hours.
Preferred solution: Full refund
User's recommendation: Run from this Bank, SunTrust (Truist) they are unethical, customer service is horrible, and they will keep your money, even if it is fraud, and they know your handwriting. Their definition of investigation is a joke, they will never take responsibility for their negligence.
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Dewitt, Michigan
Wrongful MONTHLY MAINTENANCE FEE
I have been banking with Suntrust for over 8 years. Since they have been taken over by Truist earlier this year, their costumer service has gone to the dogs.
I had a deduction from my checking account for a faulty monthly maintenance fee. Mind you, I had already qualified for no maintenance fee account already. I called costumer service, and told them that the bank had erroneously taken out the monthly maintenance fee because they were not aware that I had met their criteria for no maintenance fee. Upon further inspection, the bank refunded me my 2 months of monthly maintenance fee, and encouraged me to complete another qualifier for the no maintenance fee, which I obliged.
Fast-forward another month, and I see another maintenance fee. I called the bank costumer service, and I am told yes that maintenance fee was wrongfully taken, since now I have completed 2 of the requirements for having a no maintenance fee account. (In reality, you only need one requirement.) However, they cannot refund me the fee because they already provided that courtesy earlier last month! They took my money, knowing full well they were in the wrong and then refused to amend their mistake, and refund my money.
I asked to speak to a supervisor and was put on hold for 1 hour. After an hour I was exasperated, and told them so, and then they finally offered me a call back. Would it not have made sense to provide that call back services at, I don't know, the 20-minute mark, or 30 or maybe 40?! Regardless, this is the second time I have had to fight to get my maintenance fee back from Suntrust, now Truist.
It is annoying, and a waste of my time, but at least the first time I got my money back. This time I have no idea.
Preferred solution: Full refund
User's recommendation: do not bank with Suntrust/ Truist
Orlando, Florida
Fraud
Well, I am a disgruntled customer of SunTrust, and as soon as my direct deposits are deposited in my checking account, I am getting the *** out of there.
They have numerous phone numbers - forty-seven to be exact so far, and still counting. UNBELIEVABLE!
They merged with Truist Banking, and B&B Banking.
To top all of this they are uninsured.
Can you believe it. IT'S TRUE.
The reason I dug up this dirt is because I am a licensed private investigator, and didn't TRUST them "no pun intended" from the get go.
STAY AWAY FROM THESE SCAMMER BANKS.
JANNA STARR.
Preferred solution: Lock their doors
User's recommendation: STAY AWAY
Locked out of my account
I
I have been holding.for over 30 minutes for over three times. I am a very pissed off customer.
I can change banks if this is not resolved ASAP. Then I was hung.up on.
I have been locked out of my account for two days. I have called and put on hold for over 30 minutes twice. How do I get this resolved?
I can always change banks if this is not taken care of ASAP.
I am a very pissed customer.
G
I have been holding ing on line for over 30 minutes. I am a pissed off customer
Preferred solution: My account unlocked and an apology 0.00
Continuous calls
Suntrust now Truist is a terrible bank to work with. I've always paid my bills on time.
My mortgage is due on the 1st with a grace period until the 15th. I always pay on the 2nd Friday of every month. They call my work every month on the 10th. I've requested several times that they please remove that number.
They tell me they have every month. Still the calls come through. I've let them know I'm in the grace period. They call requesting my last 4 S.S.
number or they won't tell me what it is about. I do not provide that. After the calls I've called back and on hold for at least 30 minutes.
When talking to someone they take a look at my accounts and tell me everything is fine. TERRIBLE CUSTOMER SERVICE, RUDE and they forget who the customer is.
- Customer service
User's recommendation: Change banks do not do business with them
Sarasota, Florida
IM DONE WITH SUNTRUST
Im taking my 4 bank accounts out of Suntrust immediately. The worst business I've ever done business with. THEE END
- Fraudulent charges allowed
- Incompetent handling of request
- Mgmt
Preferred solution: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
I’ve got no where with the bank
SunTrust conducted a 10 day investigation and denied my claim. They have now started a second investigation which they say will last for 45 days. Im a police officer of 20 years and have banked with Suntrust for 20 years. I have never purchased any online gift cards.
They have refused to help me, refused to let me speak to their investigators, and on several occasions refused to let me speak with a supervisor. Not one time has anyone from that company contact me for any information. Do not bank with SunTrust, if this happens to you they will not help you. There fraud department is a complete joke and their customer service is worse.
Just today I had Seth Mills ( so called client resolution specialist) hang up on me because I would not tell him if I was recording our conversation or not. But at the beginning of our call he advised me they were recording the call.
So they are allowed to record it but not me? Stay away from this bank, Im trying to warn people before they end up in the same spot Im in.
- Fraud department
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not bank with SunTrust Bank
Very poor customer service
I was on hold for over a hour just for someone to ask me my name and hang up on me this has happen more then once I ask to speak to a supervisor and was denied the right to speak with one and hung up on this Is very unacceptable Ive been banking with your bank for years I had no idea this how you treat your customers I will be find me another bank who cares about the customer
Preferred solution: Full refund
Wichita, Kansas
Lack of support
I have had Suntrust to handle my momthly direct deposit government checks. I have been tying for months to get any kind of access to anything online, nothing, this is the most I have gotten.
Since there is barely any branches near me, I rely on my online banking, I am tired of wasting time, the second I grind some way to gain access to my account, I am closing it , it should not be this difficult to get anything. I'm done.
IT problems
I can't get into my online account. I was told I can only have a mobile app with Truist. I like to use online
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI have been double charged 800 dollars by blockchain. I only wanted one payment sent to blockchain of 800
I have been double charged 800 dollars by blockchain. I only wanted one payment sent to blockchain of 800. I would like to cancel the second 800$ purchase and have it refunded to my checking account ending in 2463
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA Little Crazy
Ok. I applied to Suntrust online as my husband is a customer of b b t and they are merging.
I needed a rental management account for a direct deposit from Berkshire Hathaway. The account was accepted and they gave me two options to fund it. I chose the most intrusive way with my username and password. It went through.
Twice. Stay AWAY.
They didn't open the acct. I ordered rush checks
- Worst service
Preferred solution: Apology
User's recommendation: Stay Away. I can't even see to finish my complaint...NO DIGRESS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSunTrust Bank Holding Social Security Check
U S Government Deposited Social Security Check on 08/25/2021. Hours after Social Security Check was deposited Sun Trust Turned of Bank Account not allowing me to get to my Social Security check To pay bills or By food or Toilet items. One month Later still unable to get to My Social Security check.
User's recommendation: You think your money is safe with SunTrust Think Twice
I can never login to my account.
Everytime i try to login into online banking it tells me that access is restricted. I call customer service wait 25 minutes then i am told this problem is above their capabilities.
They sent my call to another department, now i wait another 30 minutes with no resolution. This is the worst bank ever for Customer Service.
- Online banking
Preferred solution: Let the company propose a solution
User's recommendation: Run, never commit to this bank, they suck.
About
, , , ,
SunTrust Banks, Inc is one of the largest and strongest financial holding companies in the United States. The corporate headquarters is based in Atlanta. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, asset management, and capital market services. SunTrust operates 1,682 retail branches and 2,507 ATMs in Alabama, Arkansas, Florida, Georgia, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, and the District of Columbia. SunTrust provides customers with a full range of technology-based banking channels, including Internet, PC, and Automated Telephone Banking.
SunTrust is ranked 642 out of 5508 in Financial Services category
USA
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they call me with the *** asking for personal information. I let them know they call me.
they say well we cant speak to you about the account. I say "ok what the *** you call me for"...You got my personal information.
who calls a customer asking for personal information when the world now especially close to Christmas...everybody is scamming. the lady hangs up calls back in 8 min again asking for personal info....Nowwww....the language has gone left because i just told you 8 mins ago i am not giving you/verifying with you MY personal info....AND THiS TRUIST crap...So is TRUIST a completely different bank or is Suntrust trying to get out of some lawsuits