John P Jbv
map-marker Bryant, Arkansas

Need to add wife to mortgage

Cant get anyone on all different phone call to how to add wife to loan. Please have someone call or a number to right Dept that we could find what steps you require to accomplish getting my wife on account. Using my wife phone at this time as mind is being charged. Thanks. Loan #004892****. John Prince.
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Azizullah s Suj

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Verified Buyer
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Verified Reviewer

Fraud Banking

SunTrust - Fraud Banking
My account was charged 3 times and when I was trying to call, they were wasting my time with their automatic voice system asking for *** When I was finally able to reach a customer, they were hanging on me after hearing I was charged 3 times. Fraud Banking!!!!!
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Loss:
$3300
Cons:
  • Fraud banking

Preferred solution: Let the company propose a solution

NANCI M Dly

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Verified Reviewer
| map-marker Eden, North Carolina

Stay away

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Horrific transition! Debit card unreliable. App unreliable. Account balances on web and app are different and I think both are wrong.
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Preferred solution: Out

User's recommendation: Stay away

Anonymous
map-marker Wichita, Kansas

Poor Customer Service

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I called last week before all the changes, about an charge. I was on hold for over an hour, just to speak to a CSR.

Furthermore, I also took screenshots of hold time. When I spoke with a CSR about the charge, she stated she was transferring me to someone else. I waited on hold for over 3 min. before I hung.

I never heard any background music as if I was on mute.

I called today and waited again for over an hour. Today I understood the wait time due to changing over to Truist. I spoke with CSR, and she was very polite but not knowledgeable. I was told my banks was open after, telling her I went twice today.

She also said I could send cash through a third party bank's ATM as long I was using my Truist debit card. I attempted to try, like a nut. I went to the drive thru window and told them what CSR suggested I do. She stated, that can never happen and offered me to join their bank.

I been attempting to put money in my account since Saturday. I'm not happy with Truist at all and will be shopping around.

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User's recommendation: Train the employees so they will not being winging the call.

Neme

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Verified Reviewer
| map-marker Fayetteville, Georgia

Suntrust tried to steal my money

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I cant seem to get any where by calling them. Suntrust tried to get $4,330.88 I told them to keep my car payment and refund me the difference.Suntrust gave me the difference $3,897.00 but they are agreeing with me saying I owe a payment but I dont.
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Loss:
$434
Pros:
  • There are no pros
Cons:
  • Suntrust stealing my money
  • Poor service
  • Horrible and disorganized customer service

Preferred solution: Find my money $433.88

User's recommendation: I don’t recommend at at all

Shiloh R Ioj
map-marker Union City, Georgia

Because I am trying to talk to someone to get access to my account and I can't seem to get access to my account because I don't know where my pin is

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I'm very highly upset and disappointed that I can't get no one on this phone or no one to help me get my PIN number so I can get access to my account I'm very upset and disappointed because I was assured when I got the account but I will have help
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Pros:
  • Up until today it was an easy relationship
  • Great servicing with office staff
Cons:
  • Over 2 hours on hold and no email or call back offered
  • Live representative very difficult to reach by phone
  • Terrible at correcting mistakes

Preferred solution: I cannot access my account because when I open the account I don't have the access to my pin I've misplaced that paperwork and all my information that I'm giving I can't seem to get it

Julian B Eam

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Verified Reviewer
| map-marker Summerville, South Carolina

Terrible Customer Service- Don’t do business with Suntrust/Truist

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Personal check stolen from my mailbox on 9-2-21 and cashed. We have copies and police report and Suntrust has yet to refund my money. Amount was changed by thief from $615.33 to $1900.33 and bank refused to refund my money. I have been a customer for approximately 20 yearsit has been over five months and still no refund! Branch Manager Jenson Swarford has refused to assist
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Loss:
$1900
Cons:
  • Employees not properly trained
  • Horrible and disorganized customer service
  • Incompetent handling of request

Preferred solution: Full refund

User's recommendation: Don’t do business with Suntrust/Truist

Hector N Lni
map-marker Roanoke, Virginia

HELOC.

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Try to switch my HELOC to a fixed rate loan, only to be ignored for three days,until finally I had to go to a different branch. I requested some documents I provided to the loan officer to be returned since I already went to a different branch,but up to this day I haven't hear anything.
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Preferred solution: Apology

User's recommendation: Fired the people that are not performing. Just like any other company.

Lucas P Ccv

My time is being wasted. My money is inaccessible. Vile.

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I can't access my money and all wait times for customer service are longer than an HOUR. Unacceptable. Truist BUNGLED this merger. This bank is trash.
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Loss:
$114000
Cons:
  • Are a bank that loses your money

Preferred solution: Let the company propose a solution

User's recommendation: Stay away.

Wayne K Iud
map-marker Canton, Georgia

HORRIBLE CUSTOMER SUPPORT

I called the three Truist banks in Woodstock GA:. 1st. No one ever answered. 2nd. Went immediately into busy (like the number was disconnected 3rd. Finally got a recording to leave a message. I then called the corporate customer service line -- recording said I would have to wait 60 min to talk to someone. ARE YOU KIDDING ME!!!! LIKE YOU ARE THE ONLY BANK IN TOWN!
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Cons:
  • Terrible customer support called 3 branches and none answered

Preferred solution: Apology

User's recommendation: DON'T USE SUN TRUST/TRUIST

Neme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Car payment

Suntrust to to much money from my account to pay my car payment. I told them to keep my car payment and refund me the rest. The amount they took was $4,330.88 and refunded me $3,897.00 so now I have to go back to my bank to get them to get it fixed. I have tried and cant get it fixed.
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Loss:
$434

Preferred solution: I need Suntrust to get my account fixed because I do not owe them any money until February 12, 2022

User's recommendation: I DO NOT RECOMMEND SUNTRUST TO ANYONE

Debra Z Esa

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Verified Reviewer

Had money stolen out of my checking fraudulently and SunTrust refuses to return my money which was loan money.

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Had money stolen out of my checking fraudulently and SunTrust refuses to return my money which...
Had money stolen out of my checking fraudulently and SunTrust refuses to return my money... - Image 2
Updated by user Dec 07, 2021

Nothing, no phone call or communication with SunTrust, they lack severely in customer service especially from the top. SunTrust (Truist) is the worst Bank ever, they are supporting criminality and will not discuss anything fraudulent with customers, They will not...

Original review Dec 03, 2021
On October 8, 2021, found out through an email from SunTrust my account ending in 7184 was overdrawn, knew that was a mistake because on October 5, 2021, I had a loan deposited for 4512.48. I was in New Jersey at the time for an interview for employment, the loan was for my moving expenses.

The check 655 was originally made for 115.00 dollars to First Premier Bank for a credit card bill for my son. This was mailed from Columbia Md on September 17, 2021, sometime after that, the check was stolen, whitewashed, and deposited by mobile device on October 7, 2021, at 7:23pm for $4503.00, resulting in the money being taken out of my account on October 8, 2021. The bank never notified me or called me once, I have had to initiate, every phone call. It was not until I filed a complaint with CFPB that I received a phone call which was lots of I am sorry, but no solution.The deposit was made on October 5, 2021, and by October 8, 2021in the morning after the check was deposited on October 7, 2021, at 7:23pm all but 9.00 dollars was gone.

How did they know? Maybe an inside tip, and I am going to pay for SunTrust negligence? Then SunTrust decided to blame Chase Bank, who is done with their investigation, come to find out it was SunTrust who was the Bank of First not Chase.

Whoever decided this was my handwriting and allowed this deposit to go through so quickly without question, should lose their job. In my opinion this was intentional, and the timeline tells me so, funds were released too quickly, less than 12 hours.
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Loss:
$4503

Preferred solution: Full refund

User's recommendation: Run from this Bank, SunTrust (Truist) they are unethical, customer service is horrible, and they will keep your money, even if it is fraud, and they know your handwriting. Their definition of investigation is a joke, they will never take responsibility for their negligence.

myers m
map-marker Port Townsend, Washington

never received the title to a vessel

My loan was paid off in mid January 2020. I have nothing showing that the loan was paid off, therefore I have no title for my vessel and trailer. Im in the process of selling the vessel and trailer so I need my title. What I have is an account number, but your telephone system doesn't recognize it so I can't get through to anyone at SunTrust..
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Antonia G Tji
map-marker Manassas, Virginia

No me aparece una transferencia de zelle ya hace más de 8 días

Mírame Holaasí que túnordestenvio si no yooh puedo retiradoirar . yolamar servicio al clientee es mamás de Naciones Unidasa hora
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Preferred solution: Deliver product or service ordered

Randy F C
map-marker New Orleans, Louisiana

Can not speak to a human

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Your customer service is terrible!!!! I hope to never use your bank ever again. Why cant no one be reached????
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Loss:
$30
Cons:
  • Dishonest business practices
  • No reply to an important issue
  • All

Preferred solution: Full refund

Anonymous
map-marker Orlando, Florida

I worked for SunTrust as a SME for 40 years. Since this meger I have gottn answers like, we don't know yest, that issue wil be covered at a later date, etc. How can I get a straight answer.?

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NO ONE HAS AN ANSWER FOR ME, THEY ALWAYS SAY, WE'LL KNOW THAT LATER ETC. IS THE MERGER TEM WAITING UNTIL THE LAST MINUTE TO FIGURE OUT HOW TO DO THIS MERGER ???> YOU CAN CALL ME AT YOUR LEISURE, I AM NOT WAITING 25 MINUTES FOR SOMEONE TO SAY THEY DON'T KNOW AGAIN. 407-851-****, LINDA BULLOCK.
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User's recommendation: FIND ANOTHER BANK THAT DOESN'T PUT YOU ON HOLD FOR 25 MINUTES AT 9:30 AM, I AM SURE THAT IS THE BUSIEST TIME OF DAY FOR THEM.

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