Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Explore video interviews
Update by user Aug 08, 2020

There has been NO resolution. I filed a police complaint with the Port Orange Police Department on July 24, 2020.

I notified the bank manager, Ann Marie about filing the complaint and notified her of the case number. On July 27 I received a call late evening that I was...

View full review
Featured
ID
#2045572 Review #2045572 is a subjective opinion of poster.
Location
Port Orange, Florida
Cons
  • Unwillingness to help me
  • Does not work with customers
  • See review
Preferred solution
New Procedures and better treatment for victims of fraud!
New Reviewer

Need to add wife to mortgage

Cant get anyone on all different phone call to how to add wife to loan. Please have someone call or a number to right Dept that we could find what steps you require to accomplish getting my wife on account. Using my wife phone at this time as mind is being charged. Thanks. Loan #004892****. John Prince.
View full review
ID
#3415447 Review #3415447 is a subjective opinion of poster.
Location
Bryant, Arkansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stay away

Horrific transition! Debit card unreliable. App unreliable. Account balances on web and app are different and I think both are wrong.

User's recommendation: Stay away.

View full review
ID
#3410201 Review #3410201 is a subjective opinion of poster.
Location
Eden, North Carolina
Preferred solution
Out

Make a payment

Trying to make a auto loan payment, but loan number and social are not being recognized, please help.
View full review
ID
#3391566 Review #3391566 is a subjective opinion of poster.
Location
Greensboro, North Carolina
New Reviewer

never received the title to a vessel

My loan was paid off in mid January 2020. I have nothing showing that the loan was paid off, therefore I have no title for my vessel and trailer. Im in the process of selling the vessel and trailer so I need my title. What I have is an account number, but your telephone system doesn't recognize it so I can't get through to anyone at SunTrust..
View full review
ID
#3966474 Review #3966474 is a subjective opinion of poster.
Location
Port Townsend, Washington
New Reviewer

Because I am trying to talk to someone to get access to my account and I can't seem to get access to my account because I don't know where my pin is

I'm very highly upset and disappointed that I can't get no one on this phone or no one to help me get my PIN number so I can get access to my account I'm very upset and disappointed because I was assured when I got the account but I will have help
View full review
ID
#3378277 Review #3378277 is a subjective opinion of poster.
Location
Union City, Georgia
Pros
  • Up until today it was an easy relationship
  • Great servicing with office staff
Cons
  • Over 2 hours on hold and no email or call back offered
  • Terrible at correcting mistakes
  • Live representative very difficult to reach by phone
Preferred solution
I cannot access my account because when I open the account I don't have the access to my pin I've misplaced that paperwork and all my information that I'm giving I can't seem to get it
New Reviewer

No me aparece una transferencia de zelle ya hace más de 8 días

Mírame Holaasí que túnordestenvio si no yooh puedo retiradoirar . yolamar servicio al clientee es mamás de Naciones Unidasa hora
View full review
ID
#3377903 Review #3377903 is a subjective opinion of poster.
Location
Manassas, Virginia
Preferred solution
Deliver product or service ordered
New Reviewer

HORRIBLE CUSTOMER SUPPORT

I called the three Truist banks in Woodstock GA:. 1st. No one ever answered. 2nd. Went immediately into busy (like the number was disconnected 3rd. Finally got a recording to leave a message. I then called the corporate customer service line -- recording said I would have to wait 60 min to talk to someone. ARE YOU KIDDING ME!!!! LIKE YOU ARE THE ONLY BANK IN TOWN!

User's recommendation: DON'T USE SUN TRUST/TRUIST.

View full review
ID
#3375683 Review #3375683 is a subjective opinion of poster.
Location
Canton, Georgia
Cons
  • Terrible customer support called 3 branches and none answered
Preferred solution
Apology
New Reviewer

My time is being wasted. My money is inaccessible. Vile.