SunTrust
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SunTrust Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SunTrust has 1.5 star rating based on 224 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend SunTrust to a friend or colleague.
- Rating Distribution
Pros: That i had an option to go somewhere else to do business, Up until today it was an easy relationship, There are no pros.
Cons: Customer service, Does not work with customers, Mgmt.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SunTrust has 1.5 star rating based on 224 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend SunTrust to a friend or colleague.
- Rating Distribution
Pros: That i had an option to go somewhere else to do business, Up until today it was an easy relationship, There are no pros.
Cons: Customer service, Does not work with customers, Mgmt.Recent recommendations regarding this business are as follows: "Stay away", "DON'T USE SUN TRUST/TRUIST", "Stay away.", "Fired the people that are not performing. Just like any other company.", "Train the employees so they will not being winging the call.".
Most users ask SunTrust for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Bryant, Arkansas
Need to add wife to mortgage
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraud Banking
- Fraud banking
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eden, North Carolina
Stay away
Preferred solution: Out
User's recommendation: Stay away
Wichita, Kansas
Poor Customer Service
I called last week before all the changes, about an charge. I was on hold for over an hour, just to speak to a CSR.
Furthermore, I also took screenshots of hold time. When I spoke with a CSR about the charge, she stated she was transferring me to someone else. I waited on hold for over 3 min. before I hung.
I never heard any background music as if I was on mute.
I called today and waited again for over an hour. Today I understood the wait time due to changing over to Truist. I spoke with CSR, and she was very polite but not knowledgeable. I was told my banks was open after, telling her I went twice today.
She also said I could send cash through a third party bank's ATM as long I was using my Truist debit card. I attempted to try, like a nut. I went to the drive thru window and told them what CSR suggested I do. She stated, that can never happen and offered me to join their bank.
I been attempting to put money in my account since Saturday. I'm not happy with Truist at all and will be shopping around.
User's recommendation: Train the employees so they will not being winging the call.
Union City, Georgia
Because I am trying to talk to someone to get access to my account and I can't seem to get access to my account because I don't know where my pin is
- Great servicing with office staff
- Up until today it was an easy relationship
- Live representative very difficult to reach by phone
- Over 2 hours on hold and no email or call back offered
- Terrible at correcting mistakes
Preferred solution: I cannot access my account because when I open the account I don't have the access to my pin I've misplaced that paperwork and all my information that I'm giving I can't seem to get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fayetteville, Georgia
Suntrust tried to steal my money
- There are no pros
- Poor service
- Suntrust stealing my money
- Horrible and disorganized customer service
Preferred solution: Find my money $433.88
User's recommendation: I don’t recommend at at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Summerville, South Carolina
Terrible Customer Service- Don’t do business with Suntrust/Truist
- Employees not properly trained
- Horrible and disorganized customer service
- Incompetent handling of request
Preferred solution: Full refund
User's recommendation: Don’t do business with Suntrust/Truist
Roanoke, Virginia
HELOC.
Preferred solution: Apology
User's recommendation: Fired the people that are not performing. Just like any other company.
My time is being wasted. My money is inaccessible. Vile.
- Are a bank that loses your money
Preferred solution: Let the company propose a solution
User's recommendation: Stay away.
Canton, Georgia
HORRIBLE CUSTOMER SUPPORT
- Terrible customer support called 3 branches and none answered
Preferred solution: Apology
User's recommendation: DON'T USE SUN TRUST/TRUIST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Car payment
Preferred solution: I need Suntrust to get my account fixed because I do not owe them any money until February 12, 2022
User's recommendation: I DO NOT RECOMMEND SUNTRUST TO ANYONE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Had money stolen out of my checking fraudulently and SunTrust refuses to return my money which was loan money.
Nothing, no phone call or communication with SunTrust, they lack severely in customer service especially from the top. SunTrust (Truist) is the worst Bank ever, they are supporting criminality and will not discuss anything fraudulent with customers, They will not...
The check 655 was originally made for 115.00 dollars to First Premier Bank for a credit card bill for my son. This was mailed from Columbia Md on September 17, 2021, sometime after that, the check was stolen, whitewashed, and deposited by mobile device on October 7, 2021, at 7:23pm for $4503.00, resulting in the money being taken out of my account on October 8, 2021. The bank never notified me or called me once, I have had to initiate, every phone call. It was not until I filed a complaint with CFPB that I received a phone call which was lots of I am sorry, but no solution.The deposit was made on October 5, 2021, and by October 8, 2021in the morning after the check was deposited on October 7, 2021, at 7:23pm all but 9.00 dollars was gone.
How did they know? Maybe an inside tip, and I am going to pay for SunTrust negligence? Then SunTrust decided to blame Chase Bank, who is done with their investigation, come to find out it was SunTrust who was the Bank of First not Chase.
Whoever decided this was my handwriting and allowed this deposit to go through so quickly without question, should lose their job. In my opinion this was intentional, and the timeline tells me so, funds were released too quickly, less than 12 hours.
Preferred solution: Full refund
User's recommendation: Run from this Bank, SunTrust (Truist) they are unethical, customer service is horrible, and they will keep your money, even if it is fraud, and they know your handwriting. Their definition of investigation is a joke, they will never take responsibility for their negligence.
Port Townsend, Washington
never received the title to a vessel
Manassas, Virginia
No me aparece una transferencia de zelle ya hace más de 8 días
Preferred solution: Deliver product or service ordered
New Orleans, Louisiana
Can not speak to a human
- No reply to an important issue
- Dishonest business practices
- All
Preferred solution: Full refund
Orlando, Florida
I worked for SunTrust as a SME for 40 years. Since this meger I have gottn answers like, we don't know yest, that issue wil be covered at a later date, etc. How can I get a straight answer.?
User's recommendation: FIND ANOTHER BANK THAT DOESN'T PUT YOU ON HOLD FOR 25 MINUTES AT 9:30 AM, I AM SURE THAT IS THE BUSIEST TIME OF DAY FOR THEM.
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