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SunTrust - Success

Finally got on, thanks Ronelle. I was ready to leave. Nice to read about my stuff again.
1.2
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#1447800
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On January 7th I used Sun Trust's automated line to report a lost card. I wanted to speak to a representative but I was on hold for almost an hour so I used the automated line - I was given ONE option to report a LOST card and then it cancelled my card, put a HOT alert...
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1.3
I didn't like
  • Customer service refusing to let me keep my debit card
#1442967
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SunTrust - HELP ME GET ON

I Have been trying to access my accounts for days now. Calling gets me some fast talking little girl type. Nothing gets me on. I ,too am pissed at them and their lack of info. I did manage to change my e address. One success.
1.0
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I liked
  • Finance lady
I didn't like
  • Every associate you speak with has something different to say
#1436401
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We opened a Savings and Checking account in August 2018. Due to incorrect information provided, the promotional offer of $500 couldn't be passed on to us. The branch employee consistently assured us that as the balance maintained in the account was much higher than the...
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Anonymous
Anonymous

Oh so you THOUGHT they would just hand you the money and you didn't have to do anything? Did you bother to read the terms of service when you signed up? Bet you did but decide...

#1433376
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Suntrust Crooks should drop the S in their name

Centris close my account kept the money and I still haven’t received it he’s people are crooks do not do business these people will take your money and never return it
1.0
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Website
#1431197
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SunTrust - Frauds

Trust bank said they were doing investigation on my account This was three months ago they still have $10,000 of ours they have not returned they said it was for fraud to kiss modular charges came into our account so we don’t even have checks how anything else to come into the account people are crooks do not do business or You will regret it we still don’t have our $2000robertvantrease
1.0
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Website
#1431195
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SunTrust - Worst customer service. Worst system

Do not use them! They will make some stupid mistake like changing your name, charge you some stupid paper fee, disable your online banking etc. And if you call them for help: you’ll be on hold and transfer forever until to talk to some idiot who tell you to go to a branch! 4 times I called already —-> just go to the branch or DON’T DO BUSINESS with Suntrust
1.5
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Website
#1421617
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SunTrust in Greenacres, Florida - Poor customer service

SunTrust never has enough employees to take care of their customers. Every time I go there, there is only one person working and a line of people to see a customer service rep. They are always new and don’t have the knowledge of everything as well. This institution is terrible if u want any kind of good service.
1.7
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#1387273
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SunTrust - Do not use this Bank!

For the third time in as many months, my account has been locked for absolutely no reason. I have spent hours trying to clarify this and requested supervisor return phone calls each time, to no avail. Today it happened again, and I have been sitting on the phone for more than half an hour. They used to have wonderful customer service, I had been a bank Patron for 20 years, I won't be by the end of this month.
1.1
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Website
#1385556
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I need to speak to a banker about a problem I am having with family members related to a deceased individual for whom I had Power of Attorney while she was alive. I have tried repeatedly to contact the personal banker associated with the account, however she does not...
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#1361091
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