Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Value for money

On aug 4 2018 I called suntrust phone number on my statement and made a $150 pymt. On aug 28, 2018 I got a call that I had to return later to because I was at wk.

I was on the line for 45 min. for suntrust to tell me that the person put the $150 toward my closed c.c. account that still has a balance Iam paying off. So I had two pymt to the c.c. and 0 for p. line of credit. I was told my $150 would be credit it back to my chking account in 3/4 business days. today sep 6, 2018 still no credit. I have made 3 paymts since this past friday morning and all has cleared my chking.

The c.c account was closed by me because something similar happened this past

dec 2017.

The sad part is that on aug 27, 2018 suntrust closed my p.l. account and I officially wasnt even 30 days late and with a excellant past payment history.

Product or Service Mentioned: Suntrust Credit Card.

Reason of review: Problems with payment.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment