Not resolved
Customer service

Update by user May 05, 2017

Still nothing from Suntrust. I guess customer service doesn't matter to them.

Original review posted by user Apr 03, 2017

I went to the drive-thru at 8 am like I always do, but it wasn't open. Another car also went to the drive-thru and parked in front of the bank.

I got out of the car and walked up to the bank to check the hours of operation which said 8 am. I called the offices to ask about the opening time and she said 8am. I signaled to the other car and told her the bank should be open. I then found out she was an employee who obviously saw me checking the hours and she said, "We open at 9, there's a sign posted.

(not sure where, but maybe on the front door would be good.) Then, rudely, "You can't wait in the parking lot, it's a security violation" I told her I wasn't waiting and she yelled, "You are waiting." I said "No, I was calling your offices and now I'm leaving." Last time I ever bank there.

They also have the most inconvenient banking hours in the area. Probably should just close.

Review about: Suntrust Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Posted hours on the door were wrong, An employee was extremely rude.

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