worst ever. on 1/14/19 I had an ach debit on my savings account for $2,000.00 thankfully I caught it in time before it posted to my account.
I went into the branch opened a new savings account and requested that NO ach debit or credits be allowed on this savings account. On 2/25/19 again my new savings account has hit again with an ach debit for $4,999.99. This time it posted to my account and funds were taken.How could this happen again. I have a case # and also a police report #.
This better be resolved. ASAP. Negative publicity goes a long way. I was assured this wouldn't happen again and it did.
Where is the customer service and how am I supposed to feel safe with you as my financial institution. Once my money is returned I am taking my business elsewhere.
Sad I have been with SunTrust for 17 years. This is unacceptable!
Product or Service Mentioned: Suntrust Account.