We have been a customer of Suntrust for 11 years, we have multiple accounts with them, over six figures in our accounts. My wife and I Applied for a home equity line of credit and we were turned down.
The reason Suntrust gave us is because my wife and I started our own business in September 2015, Suntrust will not give us a credit line without 2 years of income statements??? We have 830+ credit score and no debt, wth???
We could see if we were asking for $100 thousand, but we are only wanting a small fraction of what the equity we have in our home. Suntrust needs to value their customers and not drive them away!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.