For the third time in 2 months these morons deposited money in the wrong account (I have several) caused me to overdraft (though I have overdraft protection), charged me fees on their freaking mistake. Branch Manager said "Its not our job to watch after your money" !
What ? you're the freaking keeper of it. Called and spoke to Eric Frueh (Customer Advocacy Team - an oxymoron if ever there was) who admitted mistake then told me. Bank Policy, you're not getting the fees back.
When I asked to speak to his superiors, he advised that he would not identify and that he was the final word. Man would I love to see a class action against these crooks.
Product or Service Mentioned: Suntrust Account.
Reason of review: Bad quality.
Monetary Loss: $200.
Preferred solution: Full refund.