For the third time in 2 months these morons deposited money in the wrong account (I have several) caused me to overdraft (though I have overdraft protection), charged me fees on their freaking mistake. Branch Manager said "Its not our job to watch after your money" !
What ? you're the freaking keeper of it. Called and spoke to Eric Frueh (Customer Advocacy Team - an oxymoron if ever there was) who admitted mistake then told me. Bank Policy, you're not getting the fees back.
When I asked to speak to his superiors, he advised that he would not identify and that he was the final word. Man would I love to see a class action against these crooks.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of suntrust account and associated monetary loss in the amount of $200. SunTrust needs to issue a full refund according to poster's claims.