I had a terrible experience with suntrust mortgage, mostly with the Atlanta office. Non existing care for deadlines, zero respect for customer.
Kept discovering needs for documents not related to their business.. In the event that they will let you know that a document is missing, they will do it with several hours before its to late to produce it..Phone calls were not returned. It says on their logo to call the named supervisor in case you have issues..Guess what ? The supervisors are not calling back either.
Despite my excellent credit score the annual rate was quite higher than competition. Very sorry about choosing SunTrust..
Product or Service Mentioned: Suntrust Mortgage.
Reason of review: Poor customer service.