SunTrust Contact Information

Toll-Free Number:

  • (800) 786-8787 Lost or Stolen Card

Business Customer Service:

  • (855) 574-2423 24-hour US-based Customer Service SunTrust Small Business Credit Card
  • (800) 752-2515

Commercial Banking Service Center:

  • (866) 476-1460

Corporate Retirement Distribution Support Services:

  • (800) 453-4015

Credit Card:

  • (800) 477-9702 SunTrust Consumer Credit Card
  • (866) 892-4683 SunTrust World Mastercard® and Visa Signature® Consumer Credit Card

Customer Service:

  • (877) 596-5407 Credit Bureau Disputes
  • (800) 854-8965 Hearing Impaired Customers
  • (800) 443-1032 Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries
  • (800) 786-8787 Lost or Stolen Card
  • (800) 634-7928 Mortgage Loan
  • (800) 382-3232 Online Banking, PC Banking, Bill Pay, and Mobile Banking
  • (800) 447-8994 Report Checking Account Fraud
  • (800) 854-8965 TDD (Telephone Device for the Deaf)

Equipment Leasing:

  • (866) 624-3084

Foreign Exchange:

  • (800) 494-9782

Institutional Investment Management:

  • (877) 984-7321

Loan Servicing:

  • (888) 461-8862

Online Cash Manager:

  • (800) 382-3232

Payroll Card Account Servicing:

  • (800) 249-2226

Private Wealth Management Customer Client Care:

  • (866) 495-5416

Trade Finance:

  • (404) 813-1030

Transportation Industry Banking:

  • (615) 748-5934

Treasury Technical Support:

  • (877) 785-6925

Wire Transfers:

  • (800) 947-3786

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Headquarters Address:

SunTrust Bank
P.O. Box 85024
Richmond , Virginia 23285-5024
United States

Social Networks:

Summary of SunTrust Customer Service Calls

71 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:10 AVG CALL DURATION
15% ISSUES RESOLVED

Customers Contact SunTrust to Ask about:

Account:

  • “Can not get into my on line bank account”
  • “I need to open a business account”
  • “New account”

Payments and Charges:

  • “Check status of direct deposit”
  • “Recent transactions”
  • “Cleance of a bill”

Cards:

  • “Debit card”
  • “I lost my card”

Employment:

  • “401k”

Activation/ Cancellation:

  • “Cancel deposit”

Request for Information:

  • “Question about overdraft”

Other:

  • “Lost or stolen credit car”
  • “Fraud”
  • “My pay check”

SunTrust Rating Stats

1.4 out of 5 stars
based on 105 reviews
See all 250 reviews reviews

Rating stats

  1. 78 reviews
  2. 18 reviews
  3. 6 reviews
  4. 2 reviews
  5. 1 review

Rating trend

About SunTrust

Top 5 Likes about SunTrust

That i had an option to go somewhere else to do business, Bank name, Tellers, Offers from other companies to transfer loan

Top 5 Dislikes about SunTrust

Horrible customer service, Does not work with customers, Staff attitude, No empathy for situation, Inability to solve a minor issue

Top 5 Related Companies

LightStream, SunTrust Robinson Humphrey

Summary

SunTrust Banks, Inc is one of the largest and strongest financial holding companies in the United States. The corporate headquarters is based in Atlanta. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, asset management, and capital market services. SunTrust operates 1,682 retail branches and 2,507 ATMs in Alabama, Arkansas, Florida, Georgia, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, and the District of Columbia. SunTrust provides customers with a full range of technology-based banking channels, including Internet, PC, and Automated Telephone Banking.

SunTrust reviews and complaints

SunTrust is ranked 85 out of 608 in Banks category

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SunTrust Stats

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Number of Calls

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