SunTrust Phone Numbers and Emails

Toll-Free Number:

  • (800) 786-8787
    Lost or Stolen Card

Customer Service:

  • (877) 596-5407
    Credit Bureau Disputes
  • (800) 443-1032
    Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries
  • (800) 634-7928
    Mortgage Loan
  • (800) 382-3232
    Online Banking, PC Banking, Bill Pay, and Mobile Banking
  • (866) 495-5416
    Private Wealth Management
  • (800) 447-8994
    Report Checking Account Fraud
  • (800) 477-9702
    SunTrust Consumer Credit Card
  • (866) 892-4683
    SunTrust World Mastercard® and Visa Signature® Consumer Credit Card
  • (800) 854-8965
    TDD (Telephone Device for the Deaf)
  • (800) 453-4015
  • (866) 624-3084
  • (800) 494-9782
  • (877) 984-7321
  • (888) 461-8862
  • (800) 249-2226
  • (404) 813-1030
  • (615) 748-5934
  • (877) 785-6925
  • (800) 947-3786

Business Customer Service:

  • (855) 574-2423
    24-hour US-based Customer Service SunTrust Small Business Credit Card
  • (800) 752-2515

Commercial Banking Service Center:

  • (866) 476-1460

SunTrust Emails:

Jobs/ Career
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SunTrust Contact Information

Corporate Office Address:

SunTrust Bank (Truist Financial Corporation)
303 Peachtree Street
Atlanta, Georgia 30308
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 4418

GA-Atlanta-0795

Atlanta, GA 30302-4418

SunTrust Rating Based on 224 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Reliability
Website

Rating stats

Rating trend

Summary of SunTrust Customer Service Calls

1.2K TOTAL
CALLS
03:27 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SunTrust Customer Service?

Account Question:

  • “To get my balance”
  • “Forgot username wanted to get balance”
  • “Account opening issue from smedan”

Payments and Charges Question:

  • “Recent transactions”
  • “My debit card is not working”
  • “My payment statement”

Request for Information Question:

  • “About a check I received”
  • “Question about acct”
  • “Check verification”

Cards Question:

  • “Why is my card referring me to card issuer”
  • “Card locked and I'm traveling”
  • “Need card number”

Product/ Service Question:

  • “Verified car loan payment”
  • “Insurance”
  • “Loan”

Activation/ Cancellation Question:

  • “Need to cancel payment on a check”
  • “Cancel a transaction”
  • “Activate my card”

Staff Question:

  • “Customer service”
  • “Horrible service”
  • “No service from customer service been on hold more than 30 minutes”

Employment Question:

  • “401k”
  • “Payoff”

Shipping and Delivery Question:

  • “Tarjeta sobre girada”
  • “Where is my card”

Refund Question:

  • “Refund”
  • “Refund issue”

Return/ Replace Question:

  • “Want to return the Clover equipment”
  • “Need replacement debit card”
  • “I need details on returning a car”

Website/ Application Question:

  • “Co application restrictions”
  • “Website is not working”

Other Question:

  • “I need to verify this check”
  • “Debt”
  • “Pay a debt to colections”

About

SunTrust Terms of Service
To read more: https://www.suntrust.com/personal-banking/suntrust-deals/terms-conditions
SunTrust Privacy Policy
To read more: https://www.suntrust.com/privacy
SunTrust FAQ
To read more: https://www.suntrust.com/home-mortgages/customer-service/faqs
SunTrust Pros and Cons

Pros: Up until today it was an easy relationship, That i had an option to go somewhere else to do business, There are no pros, Website easy to navigate, Tellers

Cons: Customer service, Does not work with customers, Mgmt, Unwillingness to help me, Staff attitude

Related Companies

Truist Financial, BBT Bank, LightStream, Bank Atlantic

Summary

SunTrust Banks, Inc is one of the largest and strongest financial holding companies in the United States. The corporate headquarters is based in Atlanta. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, asset management, and capital market services. SunTrust operates 1,682 retail branches and 2,507 ATMs in Alabama, Arkansas, Florida, Georgia, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, and the District of Columbia. SunTrust provides customers with a full range of technology-based banking channels, including Internet, PC, and Automated Telephone Banking.

SunTrust reviews and complaints

SunTrust is ranked 449 out of 2781 in Financial Services category

Area Served

USA

Payment Methods

VISA

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