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Summary of SunTrust Customer Service Calls

51 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
03:13 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact SunTrust to Ask about:

Account:

  • “Account balance”
  • “Account”
  • “Scam caller have my account informatoin”

Payments and Charges:

  • “Check status of direct deposit”
  • “Recent transactions”
  • “Cleance of a bill”

Cards:

  • “Debit card”
  • “I lost my card”

Request for Information:

  • “Question about overdraft”

Other:

  • “Fraud”
  • “My pay check”

About SunTrust

Top 5 Likes about SunTrust

That i had an option to go somewhere else to do business, Bank name, Tellers, Offers from other companies to transfer loan

Top 5 Dislikes about SunTrust

Horrible customer service, Does not work with customers, Staff attitude, No empathy for situation, Inability to solve a minor issue

Top 5 Related Companies

LightStream, SunTrust Robinson Humphrey

Summary

SunTrust Banks, Inc is one of the largest and strongest financial holding companies in the United States. The corporate headquarters is based in Atlanta. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, asset management, and capital market services. SunTrust operates 1,682 retail branches and 2,507 ATMs in Alabama, Arkansas, Florida, Georgia, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, and the District of Columbia. SunTrust provides customers with a full range of technology-based banking channels, including Internet, PC, and Automated Telephone Banking.

SunTrust reviews and complaints

SunTrust is ranked 83 out of 561 in Banks category

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Number of Calls

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