Contact SunTrust Customer Service
SunTrust Phone Numbers and Emails
Toll-Free Number:
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(800) 786-8787Lost or Stolen Card
Customer Service:
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(877) 596-5407Credit Bureau Disputes
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(800) 443-1032Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries
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(800) 634-7928Mortgage Loan
SunTrust Emails:
How to Contact SunTrust Customer Service?
Most Popular Number:
| Total calls: 788 | Issues resolved: 32 | Last call: Mar 3, 2025 |
SunTrust Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
SunTrust Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call SunTrust is 8007868787. 57% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as SunTrust may ask you for the following information to identify you as a customer: first and last name, social security number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
SunTrust Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call SunTrust is 8007868787. 57% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as SunTrust may ask you for the following information to identify you as a customer: first and last name, social security number or email.
People call SunTrust mainly because of account, request for information, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact SunTrust is media@truist.com. 81% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 4418
GA-Atlanta-0795
Atlanta, GA 30302-4418
SunTrust Customer Service Reviews
باختصار هل لديك عميل في البنك الاسمههه ارشأد
محمد وهو من أقاربنحن ولدينا وثاستفسر وصلتني
رسائل تفيد بوفاة أحد أقاربي في زلزال بالولايات المتحدة الأمريكية وأبلغوني بأن لدي رصيد في بنك صن تراست ويجب أن أستلمه في أقرب وقت ممكن،
يرجى تأكيد ذلك،
اسم قريبي أرشد محمد،
أريد التواصل عبر الواتساب
009677****2669
انظر المرفق، هل هذا من بنك صن تراست فعلا؟
How Good is SunTrust's Customer Service?
Summary of SunTrust Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SunTrust?
Account Question:
- “Need my old account number before I can get my retirement check”
- “New account”
- “I mistakenly sent money to SunTrust account”
Payments and Charges Question:
- “Debit card”
- “Pay my bill”
- “Set an automatic payment for my credit card”
Request for Information Question:
- “To confirm about something”
- “To seek an help”
- “To check on a account to see if I am being sent a fraud check”
Cards Question:
- “I got money but advise to apply for PIN number for transfer money from Online Bankbaking”
- “Lost card”
- “To know more about fees for online transfer PIN NUMBER”
Product/ Service Question:
- “I can't withdraw money”
- “Car loan”
- “Car Loan payoff”
Activation/ Cancellation Question:
- “Need to cancel payment on a check”
- “Cancel a transaction”
- “Activate my card”
Staff Question:
- “Customer service a”
- “Horrible service”
- “Customer service”
Return/ Replace Question:
- “Change bank account deposit account for customers pension.”
- “Change of address.”
- “Change home addresses”
Employment Question:
- “Payroll matters”
- “401k”
- “Payoff”
Shipping and Delivery Question:
- “Tarjeta sobre girada”
- “Where is my card”
Refund Question:
- “Refund”
- “Refund issue”
Website/ Application Question:
- “Co application restrictions”
- “Website is not working”
Other Question:
- “Title”
- “I received a check want to make sure that it's not fruad”
- “استفسار هام جدا”