Contact Information

SunTrust Phone Numbers

Toll-Free Number:

  • (800) 786-8787 Lost or Stolen Card

Business Customer Service:

  • (855) 574-2423 24-hour US-based Customer Service SunTrust Small Business Credit Card
  • (800) 752-2515

Commercial Banking Service Center:

  • (866) 476-1460

Corporate Retirement Distribution Support Services:

  • (800) 453-4015

Credit Card:

  • (800) 477-9702 SunTrust Consumer Credit Card
  • (866) 892-4683 SunTrust World Mastercard® and Visa Signature® Consumer Credit Card

Customer Service:

  • (877) 596-5407 Credit Bureau Disputes
  • (800) 854-8965 Hearing Impaired Customers
  • (800) 443-1032 Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries
  • (800) 786-8787 Lost or Stolen Card
  • (800) 634-7928 Mortgage Loan
  • (800) 382-3232 Online Banking, PC Banking, Bill Pay, and Mobile Banking
  • (800) 447-8994 Report Checking Account Fraud
  • (800) 854-8965 TDD (Telephone Device for the Deaf)

Equipment Leasing:

  • (866) 624-3084

Foreign Exchange:

  • (800) 494-9782

Institutional Investment Management:

  • (877) 984-7321

Loan Servicing:

  • (888) 461-8862

Online Cash Manager:

  • (800) 382-3232

Payroll Card Account Servicing:

  • (800) 249-2226

Private Wealth Management Customer Client Care:

  • (866) 495-5416

Trade Finance:

  • (404) 813-1030

Transportation Industry Banking:

  • (615) 748-5934

Treasury Technical Support:

  • (877) 785-6925

Wire Transfers:

  • (800) 947-3786
  • (800) 241-6905
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SunTrust Chat:

Corporate Office Address:

SunTrust Bank
P.O. Box 85024
Richmond , Virginia 23285-5024
United States

Help in Social Networks:

Summary of SunTrust Customer Service Calls

77 TOTAL
CALLS
90% SUCCESSFUL
CONNECTIONS
03:06 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact SunTrust to Ask about:

Account Question:

  • “Can not get into my on line bank account”
  • “Account”
  • “I need to open a business account”

Payments and Charges Question:

  • “Stop payment”
  • “Check status of direct deposit”
  • “Recent transactions”

Cards Question:

  • “Need card number”
  • “Answers for a dispute with credit card”
  • “Debit card”

Request for Information Question:

  • “Check my balance”
  • “Question about overdraft”

Employment Question:

  • “401k”

Activation/ Cancellation Question:

  • “Cancel deposit”

Other Question:

  • “Close acct”
  • “Lost or stolen credit car”
  • “Fraud”

SunTrust Rating Stats

1.4 out of 5 stars
based on 125 reviews
See all 279 reviews

Rating trend

About

SunTrust Privacy Policy
Top SunTrust Services

Banking Service, Customer Care, Online Banking

Top SunTrust Products

Account, Checking Account, Credit Card

SunTrust Pros and Cons

Pros: That i had an option to go somewhere else to do business, Tellers, Bank name, Ronelle coming to help, Offers from other companies to transfer loan

Cons: Horrible customer service, Does not work with customers, Unwillingness to help customers, Staff attitude, Every associate you speak with has something different to say

Related Companies

LightStream, SunTrust Robinson Humphrey

Summary

SunTrust Banks, Inc is one of the largest and strongest financial holding companies in the United States. The corporate headquarters is based in Atlanta. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, asset management, and capital market services. SunTrust operates 1,682 retail branches and 2,507 ATMs in Alabama, Arkansas, Florida, Georgia, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, and the District of Columbia. SunTrust provides customers with a full range of technology-based banking channels, including Internet, PC, and Automated Telephone Banking.

SunTrust reviews and complaints

SunTrust is ranked 279 out of 2587 in Financial Services category

Area Served

USA

Payment Methods

VISA

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Number of Calls

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