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Summary of SunTrust Customer Service Calls

28 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:42 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact SunTrust to Ask about:

Payments and Charges:

  • “Stop payment”
  • “Cleance of a bill”

Account:

  • “Account”
  • “Account balance”

Cards:

  • “I lost my card”

Other:

  • “Recent transactions”
  • “My pay check”
  • “Question about overdraft”

About SunTrust

Top 5 Likes about SunTrust

That i had an option to go somewhere else to do business, Bank name, Tellers, Offers from other companies to transfer loan

Top 5 Dislikes about SunTrust

Customer service, Does not work with customers, Staff attitude, Greed, Customer service and comittment to customer

Top 5 Related Companies

LightStream, SunTrust Robinson Humphrey

Summary

SunTrust Banks, Inc is one of the largest and strongest financial holding companies in the United States. The corporate headquarters is based in Atlanta. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, asset management, and capital market services. SunTrust operates 1,682 retail branches and 2,507 ATMs in Alabama, Arkansas, Florida, Georgia, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, and the District of Columbia. SunTrust provides customers with a full range of technology-based banking channels, including Internet, PC, and Automated Telephone Banking.

SunTrust reviews and complaints

SunTrust is ranked 77 out of 504 in Banks category

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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