SunTrust Phone Numbers and Emails

Toll-Free Number:

  • (800) 786-8787
    Lost or Stolen Card
Send Message

Customer Service:

  • (877) 596-5407
    Credit Bureau Disputes
  • (800) 443-1032
    Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries
  • (800) 634-7928
    Mortgage Loan
  • (800) 382-3232
    Online Banking, PC Banking, Bill Pay, and Mobile Banking
  • (866) 495-5416
    Private Wealth Management
  • (800) 447-8994
    Report Checking Account Fraud
  • (800) 477-9702
    SunTrust Consumer Credit Card
  • (866) 892-4683
    SunTrust World Mastercard® and Visa Signature® Consumer Credit Card
  • (800) 854-8965
    TDD (Telephone Device for the Deaf)
  • (800) 453-4015
  • (866) 624-3084
  • (800) 494-9782
  • (877) 984-7321
  • (888) 461-8862
  • (800) 249-2226
  • (404) 813-1030
  • (615) 748-5934
  • (877) 785-6925
  • (800) 947-3786

Business Customer Service:

  • (855) 574-2423
    24-hour US-based Customer Service SunTrust Small Business Credit Card
  • (800) 752-2515

Commercial Banking Service Center:

  • (866) 476-1460

SunTrust Emails:

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How to Contact SunTrust Customer Service?

Most Popular Number:

(800) 786-8787
Lost or Stolen Card
Total calls: 749 Issues resolved: 30 Last call: Apr 14, 2024

What Is the SunTrust Phone Number?

For the convenience of solving any financial issues, SunTrust provides several contacts for personal and business clients. If you need to find out general account information, dial one of the following support numbers: 844-487-8478 or +1-910-914-8250 (outside the USA). For online and mobile banking, call 888-228-6654. Have questions related to your credit or debit card? Dial 844-487-8478. More company contacts are available on the SunTrust official website. Just follow the “Contact” hyperlink in the top menu and click on the “View full directory” button.

What Is the SunTrust Customer Service Email Address?

SunTrust provides various email addresses to communicate with customer service representatives in different cases. On the “View full directory” page, you’ll find a hyperlink to a contact form next to a particular company's phone number. Follow the link you need, enter all the necessary information, including a detailed description of your question or request, and click on the “Submit” button.

What Is the SunTrust Headquarters Address?

If you need to visit the SunTrust corporate office, note down its address: 303 Peachtree Center Ave Ne Ste Bl-01, Atlanta, Georgia 30303, United States. To find the nearest ATM or branch, go to the official SunTrust site, click on “Locations” in the upper menu, and enter your city, zip code, or street address in a special field. You can also use a filter by service. A map with the nearest ATM or branch will appear on a new page. Select the one you are interested in and you’ll see the SunTrust address.

What Are the SunTrust Opening Hours?

The SunTrust representatives receive requests during the following working hours: Monday through Friday from 8 a.m. to 8 p.m. ET. On Saturday, the company customer service team operates from 8 a.m. to 5 p.m. ET. Sunday is a day off. To find out the working hours of the ATM or branch near you, visit the “Locations” page. Go on it from the top menu of the official SunTrust site.

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Contact Information

Corporate Office Address:

SunTrust Bank (Truist Financial Corporation)
303 Peachtree Street
Atlanta, Georgia 30308
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 4418


Atlanta, GA 30302-4418

More contact details

SunTrust Rating Based on 224 Reviews

Rating details

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Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is SunTrust's Customer Service?

Khalilah Tgn
Khalilah Tgn
Feels Disappointed | Jun 22, 2023

I Ned a POs for business services

Read full quote
Len Aev
Len Aev
Feels Disappointed | Mar 08, 2023

Not happy. Not satisfied

Read full quote

Summary of SunTrust Customer Service Calls

03:24 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SunTrust?

Account Question:

  • “I have lost my account number”
  • “Open an account”
  • “Check account”

Payments and Charges Question:

  • “Fraud alert”
  • “Fraudulent charges on my account”
  • “Unauthorized payment”

Request for Information Question:

  • “Federal government paid parliative to sun trust bank and I don't no how to access it”
  • “I need to speak to someone about my current loan and a new loan”
  • “About a release of a lien”

Cards Question:

  • “To know more about fees for online transfer PIN NUMBER”
  • “Can't use my credit card”
  • “Credit card balance”

Product/ Service Question:

  • “Car Loan payoff”
  • “Car loan”
  • “Loan”

Activation/ Cancellation Question:

  • “Need to cancel payment on a check”
  • “Cancel a transaction”
  • “Activate my card”

Staff Question:

  • “Customer service”
  • “Horrible service”
  • “No service from customer service been on hold more than 30 minutes”

Employment Question:

  • “Payroll matters”
  • “401k”
  • “Payoff”

Shipping and Delivery Question:

  • “Tarjeta sobre girada”
  • “Where is my card”

Return/ Replace Question:

  • “Change my fhone number”
  • “Want to return the Clover equipment”
  • “Need replacement debit card”

Refund Question:

  • “Refund”
  • “Refund issue”

Website/ Application Question:

  • “Co application restrictions”
  • “Website is not working”

Other Question:

  • “My money”
  • “Important”
  • “Stolen”


Related Companies

Truist Financial, BBT Bank, LightStream, Bank Atlantic, Susquehanna Bank


SunTrust Banks, Inc is one of the largest and strongest financial holding companies in the United States. The corporate headquarters is based in Atlanta. Through its banking subsidiaries, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, asset management, and capital market services. SunTrust operates 1,682 retail branches and 2,507 ATMs in Alabama, Arkansas, Florida, Georgia, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, and the District of Columbia. SunTrust provides customers with a full range of technology-based banking channels, including Internet, PC, and Automated Telephone Banking.

SunTrust reviews and complaints

SunTrust is ranked 609 out of 3971 in Financial Services category

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