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Every couple weeks Suntrust hits me with overdraft fees when both balances (available and current) show sufficient funds. When I call Suntrust, they give me some gibbereish about "holds" on the account, but they never can tell me who places these holds. Also, when I go...
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#1261637
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I got to the counter to make a deposit and realized I did not have the total amount of deposit as I was depositing to a third party account. The teller asked me to move away and not touch the counters as she was cleaning to close for the day. This was at 6:25 and the...
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#1258390
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I have had my bank accounts with Suntrust bank for 40 years -- savings, checking, investments. I have been using their Bill Pay system for paying my bills since they launched it some time in the late 1980s or early 1990s, I forget when it was. So, let's call it close...
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1.0
I didn't like
  • Total lack of concern at my problem
#1257703
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SunTrust - Bill Pay Late

They made my bill late and did not pay the late fee. I'm beyond angry. I've used bill pay for years never had a problem. This time for some reason the mailed a paper check to the company and they didn't want to be held accountable. They said I have to pay the fee because they sent it maybe the company can remove it for me. The company have not received the check at all. Check late...
#1256254
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I received a card declined email from one of the monthly services that I pay for and of course, this is alarming because I have sufficient funds in my business account. I called SunTrust to find out what happened and the only thing they keep telling me "based on...
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#1230251
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Yall are not letting me get my funds out of the bank branch after we paid the negative balance off with direct deposit im seven months pregnant need that money by 6 or im be outside i need that money or at least $124 so i can stay in my room
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Anonymous
michael

Suntrust put a freeze on my account without notice , i had 610.00 in bank and they returned my LCEC ck and my water ck they said they wear closing my account after 3 months wi...

1.0
#1227987
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My name is Mr. Triplett I must admit that I'm setback by an event that happened today, I went to make a transaction only to find out that my account has been closed. I was baffled and thought that this must be a mistake so I called our 800 number and they confirmed...
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#1226325
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On March 19, 2018 I requested a statement for April and May, for my consumer auto loan. I was told I would receive some kind of information on separate letters or forms within 5-7 days. I understood that I could only receive one statement at a time for the particular...
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2.7
I liked
  • Offers from other companies to transfer loan
I didn't like
  • Incompetent handling of request
  • Lack of follow up
  • No empathy for situation
#1226189
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SunTrust - WORST BANK

I keep getting hanged up and xfer to different departments. If these overseas people can’t handle accounts give Americans back their jobs this is not a matter of if it’s when!
2.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
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Value for money
Website
#1222771
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I had to leave for Florida to fix,and seal the roof and other damages I was informed about after the hurricane. I had a citizens (home insurance check) for roof repairs and another smaller one. I stopped in to deposit as I was driving out immediately from nc to Fl....
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1.0
I didn't like
  • Inability to solve a minor issue
#1214094
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