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Trying to get my online business account opened so I emailed them. They claim it will be 5 business days to get it reopened. I was told I could call in. The recording says I will be helped in the next 20-25 minutes!! Who has the time to sit on hold for that long. How...
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1.3
I didn't like
  • Being told to call 800 number when i go into the branch
#1083021
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Not sure where to start. Rec'd a call from the fraud dept that my debit card had been compromised, I understand this happens. It was going to take 5-7 days to receive it and I was going out of town so I spent $20 to have it expressed mailed. When I went to use it I...
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#1082834
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I was a customer for over three years. If your account had a single daily balance under $10,000 they charge a $30 fee per month. They cancelled my business debit card without contacting me or providing any explanation. After multiple long phone calls to "customer...
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1.0
#1078319
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SunTrust - Mobile banking

SunTrust
#1114521
What is wrong with the online and mobile banking!!! This has been going on for months and its so irritating!! I can never login to check my account balance! Im very dispapointed with suntrust!
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SunTrust - Teller complaint

SunTrust
#1109184
1.0
Details
I have been getting harass by this teller William Dunn jr a teller at the SunTrust Bank on Cascade and fairburn Rd for 7 weeks, I go in every Friday with a cashier's check for$7500.00 I'm a local contractor, he frowns makes under voice comments, totally disrespect to me. For his actions along I would not bank with SunTrust if my life depended on it. I'm on a personal mission to get him fired.
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Suntrust - fraud wire transfer froze acct

SunTrust
#1107442
I have been fighting with Sun Trust bank A fraudulent wire transfer came through my account on 9/7/2017. The bank froze my checking account for one year. SERIOUSLY! ? I HAVE FIGHTING WITH BANK. I AM A VICTIM OF CIRCUMSTANCES why am i beunf treatedas a criminal?? I am writing to my Congressman and they will surely get the Feds after them. How am i going to live without my funds????
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SunTrust - Overdraft fees

SunTrust
#1102118
1.2
Details
When every other banks and financial institutions in the community understand that people in Freda are going to a difficult time, they temporarily wave their overdraft fees and late charge fees. Suntrust is taking advantage of his customers to charge them overdraft fees. This is wrong. Many people in Florida are still without power,Internet and cables.
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Website
Completely current credit card, way under limit, was flagged for a ticket purchase on ticketmaster. Why? After 6 transfers in their customer service nightmare, I finally got a cold semi-english speaking supervisor to coldly say the reason my transaction was flagged was...
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Leapn
Leapn

It's hard to believe that this bank that I grew up with in Atlanta, with our closest family friends in top management positions, has degraded to this sad shell of what it once...

2.5
I didn't like
  • Customer service credit card blocking for pitifully weak reasons
#1067350
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My loan was paid in full by wire transfer when I sold my home. Now they tell me the $2,000+ in my escrow will be sent "automatically" in 15 (business) days (read 3 weeks.) Talking to a customer service supervisor - "Keisha?" - did not good. I guess they keep the money...
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Anonymous
Anonymous

I finally got my $, but it wasn't in "15 days," more like almost a month.

2.5
I didn't like
  • Does not work with customers
  • Customer service
#1066292
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I was told I had overdraft protection and I find out today after my account has been charged $36.00 for an $.08 negative balance that I don't have it have been calling the branch I opened my account at 15 years ago I don't have it and they won't remove the $36.00 and...
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h.kitchener
h.kitchener

As I recall, the feds changed the rules re: overdraft protection a year or two ago. If you have had this since you opened the account, when the rules changed you should have b...

1.5
#1063802
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I had a negative balance. Deposited total amount of the negative balance to avoid an overdraft fee. The next day I was still charged an overdraft fee. Called SUNTRUST and was given "a courtesy refund" (BS)....this restored my account....a day later, I had a positive...
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1.0
#1061917
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I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and...
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Vkiser57
Vkiser57

All banks work that way

1.0
I didn't like
  • Suntrust stealing my money
#1048554
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After opening an account online with Suntrust bank I was directed to go to the local branch to conclude the confirmation and meet one of the team. Once arriving with punctuality being about 10-15 minutes early I started looking around at empty offices and desk...
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1.2
I didn't like
  • Does not work with customers
  • An employee was extremely rude
  • Banking practices
#1046466
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I have been banking with Suntrust for the past 22 years. My check book was stolen and I reported it immediately by phone to Suntrust fraud department. I even then went to branch to make sure that Suntrust had all information needed to make sure that my account was not...
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I didn't like
  • Awful
  • Customer service
#1032403
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