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I was a customer for over three years. If your account had a single daily balance under $10,000 they charge a $30 fee per month. They cancelled my business debit card without contacting me or providing any explanation. After multiple long phone calls to "customer...
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1.0
#1078319
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Completely current credit card, way under limit, was flagged for a ticket purchase on ticketmaster. Why? After 6 transfers in their customer service nightmare, I finally got a cold semi-english speaking supervisor to coldly say the reason my transaction was flagged was...
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Leapn
Leapn

It's hard to believe that this bank that I grew up with in Atlanta, with our closest family friends in top management positions, has degraded to this sad shell of what it once...

2.5
I didn't like
  • Customer service credit card blocking for pitifully weak reasons
#1067350
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My loan was paid in full by wire transfer when I sold my home. Now they tell me the $2,000+ in my escrow will be sent "automatically" in 15 (business) days (read 3 weeks.) Talking to a customer service supervisor - "Keisha?" - did not good. I guess they keep the money...
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Anonymous
Anonymous

I finally got my $, but it wasn't in "15 days," more like almost a month.

2.5
I didn't like
  • Customer service
  • Does not work with customers
#1066292
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Suntrust - fraud wire transfer froze acct

SunTrust
#1107442
I have been fighting with Sun Trust bank A fraudulent wire transfer came through my account on 9/7/2017. The bank froze my checking account for one year. SERIOUSLY! ? I HAVE FIGHTING WITH BANK. I AM A VICTIM OF CIRCUMSTANCES why am i beunf treatedas a criminal?? I am writing to my Congressman and they will surely get the Feds after them. How am i going to live without my funds????
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SunTrust - Overdraft fees

SunTrust
#1102118
1.2
Details
When every other banks and financial institutions in the community understand that people in Freda are going to a difficult time, they temporarily wave their overdraft fees and late charge fees. Suntrust is taking advantage of his customers to charge them overdraft fees. This is wrong. Many people in Florida are still without power,Internet and cables.
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SunTrust bank

SunTrust
#1094984
I call customer service to check on my account to see why my account was overdrawn so much. she told me that the bank had charge me 6 overdraft fees this included the money I deposit in the bank. Ask for a refund ,the lady say no .After I get this account straight out I will close this account. Bad bank,do not use this bank every
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SunTrust - Poor service

SunTrust
#1086903
Not able to access account Tried all their online suggestions with no success Called their 800# listed online for problems and received message they are closed
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I was told I had overdraft protection and I find out today after my account has been charged $36.00 for an $.08 negative balance that I don't have it have been calling the branch I opened my account at 15 years ago I don't have it and they won't remove the $36.00 and...
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h.kitchener
h.kitchener

As I recall, the feds changed the rules re: overdraft protection a year or two ago. If you have had this since you opened the account, when the rules changed you should have b...

1.5
#1063802
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I had a negative balance. Deposited total amount of the negative balance to avoid an overdraft fee. The next day I was still charged an overdraft fee. Called SUNTRUST and was given "a courtesy refund" (BS)....this restored my account....a day later, I had a positive...
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1.0
#1061917
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I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and...
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Vkiser57
Vkiser57

All banks work that way

1.0
I didn't like
  • Suntrust stealing my money
#1048554
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After opening an account online with Suntrust bank I was directed to go to the local branch to conclude the confirmation and meet one of the team. Once arriving with punctuality being about 10-15 minutes early I started looking around at empty offices and desk...
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1.2
I didn't like
  • Does not work with customers
  • Banking practices
  • An employee was extremely rude
#1046466
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I have been banking with Suntrust for the past 22 years. My check book was stolen and I reported it immediately by phone to Suntrust fraud department. I even then went to branch to make sure that Suntrust had all information needed to make sure that my account was not...
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I didn't like
  • Awful
#1032403
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I received funds from the total loss of my home in the form of a check made payable to me and Suntrust Bank, because I owed an equity line of $60,000. I spent two hours on Friday, March 31 trying to find out how to deposit the check, pay off the equity line and receive...
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#1031666
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I went to the drive-thru at 8 am like I always do, but it wasn't open. Another car also went to the drive-thru and parked in front of the bank. I got out of the car and walked up to the bank to check the hours of operation which said 8 am. I called the offices to ask...
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1.0
I didn't like
  • Posted hours on the door were wrong
  • An employee was extremely rude
#1029334
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