Not resolved

SunTrust auto drafted my car payment from my acct with a different bank 3 weeks after the car was traded in and the new car loan financed through another bank. 1st call = told there is no evidence of draft, despite my bank stating otherwise.

2nd call = told the draft was canceled, that I would be issued a refund check, & that I could call back to ensure check was mailed.

3rd call = informed that they don't issue refund checks, there is no notation of a refund being due me, the auto draft would have been rejected due to the dealer payoff, & that in order to resolve this issue, I would need to call the number of their 3rd party provider who conducts the auto draft process for them. Have to take time off from work to go into my bank and submit an ACH Dispute.

Product or Service Mentioned: Suntrust Auto Loan.

Reason of review: Problems with payment.

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