I was a customer for over three years. If your account had a single daily balance under $10,000 they charge a $30 fee per month.
They cancelled my business debit card without contacting me or providing any explanation. After multiple long phone calls to "customer service" they did not send a new debit card. When I called the branch, no return calls. When I went to complain at the branch I was begged to stay by the manager.
The branch manager told me about another business account that only required $1000 balance with no fee--after they charged me the fee many times over the past three years!!!! This bank is HORRIBLE!!! Regions is much better and much more responsive.
I still cannot find anyone to write to file a complaint. There is no accountability.
Product or Service Mentioned: Suntrust Business Checking Account.
Reason of review: Poor customer service.