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This bank has really caused a disruption in my life! First off I deposited my student pell grant check into my account 12/9/2008. I asked the teller prior to the deposit if the monies would show on my account because I would be going out of town on that thursday. Her...
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2 comments
Anonymous
#106400

Ha! Ha!

Not funny. Put yourself in this person's shoes and see how you'd feel. This is called Bad Business. If you have someone representing you, then they should be trained in proper customer services procedures.

If there is a possibility of different scenarios occurring, then the teller should explain this. As customers or consumers we are at least owed the courtesy of full and in-depth explanations.

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Review
#142711 Review #142711 is a subjective opinion of poster.
Loss
$425

SunTrust lost my deposit money

I made a $50.00 deposit to my account on Friday at a Sun Trust drive thru teller window. I checked my account online that day to double check my balance. On Saturday the next day I made a purchase at a department store for $33.00. I checked my account again for an updated balance. My account was at a -$21.00 and the $50.00 deposit did not show. I called customer service (no help). I took my deposit slip down to the branch on Monday, I am now waiting for an so called investigation. I don't feel good about this situation. Can anyone give some advice?
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1 comment
Anonymous
#47422

***...

Review
#142089 Review #142089 is a subjective opinion of poster.
Loss
$106
Have a SunTrust checking account, it was formerly CCB--agreed to have a $5.00 fee coming out of the CCB account for a Plus Package. Questioned this amount July of 2008, was told that this program was'nt offered by bank, so we had them stop removal of money. Trying...
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2 comments
Anonymous
#525328

My mother died in MAY and some how they got a hold of her account details and started to withdraw funds.I Called to fins out how this happened and was told she signed the paper work in June. I asked to speak to a manager and gave him a little ***. I would not trust this company

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Review
#135169 Review #135169 is a subjective opinion of poster.
I have never encountered such an inefficiency bank! You dropped your check deposit at their branch and they wouldn't post it on-line till after a week; you paid your tuition and they wouldn't show it until you were asked to pay that money again; and they double...
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1 comment
Anonymous
#57446

No they are not trustworthy. Suntrust is the absolute worst bank...

and easily the shadiest bank I have ever encountered. Their policies like putting the largest item through first, when they settle everything overnight... versus in chronological order like a normal bank (i.e. our local bank they bought out) would...

is just to steal out of our pockets! The teller makes an error on your account, they admit its an error, but then say it's the customer's fault??? How is having your transaction processed for the incorrect amount, and subsequently having money MISSING from your account for a week... then consequently getting over $200 in fees...

okay and NOT an interest free loan to the bank??? They said, "It takes us 'TIME' to research the request and get the money back". Forget THAT!!! It's viewable online!

I brought you the printout!!! It's YOUR ERROR... GIVE ME MY MONEY AND FIGURE OUT THE REST ON YOUR OWN TIME! Don't we put our money in the bank for it to be safe, and NOT end up mysteriously missing for weeks at a time?!

Yet, we're supposed to be happy when it magically "reappears" weeks later (without apology), and it's okay? It's NOT OK. It's terrible. That doesn't inspire trust or reflect good customer service.

It goes all the way up to the top, too. They don't care. For all I know they could've set me up, and purposely ran the transaction short to get the $200+ in fees!!! Shady-Shady-Shady!

Borderline illegal. This bank sucks.

Review
#134890 Review #134890 is a subjective opinion of poster.

SunTrust in Tampa, Florida - Bank account

I DID NOT ODER ANYTHING AND I HAVE 2 CHARGES OF 19.85 THAT MY LAWYER SAID BETTER BE BACK IN MAY ACCOUNT A.S.P OR WE WILL BE BRINGING CHARGES FOR UNAUTHORIZED CHARGES. MY HUSBAND IS A E-6 STAFF SGT IN THE MILITARY AND WE HAVE NO PROBLEM WITH GETTING LEGAL OUR NAMES ARE JAMES AND JACQUELYN BRIGGS AND JAMES BRIGGS. EMAIL IS JCQLBRG8#AOL.COM AND IT WAS TAKED TWICE OUT OF MY SUN TRUST ACCOUNT AND BETTER BE PUT BACK IN THERE RIGHT AWAY. THAT IS OUR MONEY AMD OUR ACCOUNT. DONT KNOW HOW YOU DID IT BUT YOU BETTER USE THAT TALENT TO GET IT BACK IN THERE. IM CONTACTING MY BANK RIGHT NOW TO TELL THEM WHAT HAS HAPPENED. THIS IS WRONG AND IM PISSED. THANKS JACQUELYN BRIGGS.
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Review
#122350 Review #122350 is a subjective opinion of poster.
Loss
$39

Robbed by Suntrust

The Sprayberry Georgia branch of Suntrust is robbing me blind. They are placing 5 day holds on local checks. They are making me get cashiers checks from the bank directly across the street if I want to avoid the 5 day hold and still I have to get the business card from the teller that generates the cashiers check so the Sprayberry branch manager can call and verify it is real. Wow, didn't know I seemed like such a crook! I am closing both of business accounts after accumulating more than $500 in UAF's in 5 weeks! Meaning I had the money in the account but they place an "automatic" 2 day "float hold" that I am just supposed to know exists even though no one told me. So, I had the funds in my bank but they still returned items because the funds were not yet available. Of course no one told me it was just something I was supposed to know!
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Review
#119714 Review #119714 is a subjective opinion of poster.
Loss
$1600

SunTrust in Nashville, Tennessee - MAD AS ***

Ayour customer services are a bunch of liars. I was giving fault information about my account,that is costing me more money in the long run.Your people are rude over the phone,especially on the weekend,and that never,never are willing to help me with my problem.Suntrust fia card service has the worse service manager I have talked to over the phone,they love to repeat themselves,they are not people friendly,and careless about your situation,when I finished paying off the company and can say bye-bye for good!And the promotion that send you watch out.
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Review
#111759 Review #111759 is a subjective opinion of poster.
In response to the complaint against SunTrust Bank by Kathleen of Nashville: Thank you for submitting your complaint because SunTrust has a history it seems of not putting their customer first. My experience with SunTrust is worse than yours. In 2002 I purchased my...
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17 comments
Anonymous
#631792

All banks are necessary evils, and Suntrust is among the worst in customer service along with BOA, Wells Fargo and all of them. I went into a Suntrust branch last Friday to open a checking account with CASH ($1320 just to get started). I did it at a Publix super market branch. I decided to use Scumthrust because they have branches everywhere I travel on business in case I ever would need ATM cash or something (no fee, their card?). I opened the account Friday, and nothing seemed to be wrong at all. I got the email from them on Saturday to activate my online banking, and I did, and I saw my $1320 balance there, but it did say unavailable, which seemed odd to me since I opened the account in CASH.

On Sunday, when I tried my ID and pass word online, it said the system was down for maintenance, which was also odd, for I have always known most banks to shut down for maintenance during evening hours. I did nothing Monday since I was busy, but Tuesday morning, TODAY, I decided to go online again and check things because I had a funny feeling about things, and it would not let me in, and a chat box popped up. So, I chatted with a young, clueless, girl, and after I suggested I give her my acct number and the last 4 of my SSN so that she could check things out, she then said the account was closed last Friday. I then said, I just opened it and logged onto online banking on Saturday, how could it be closed?

I got tired of chatting with a clueless customer no service person, so I called their customer no service number, and they said the account was closed for security reasons or something??? I then asked where my $1320 CASH was, and she could tell me nothing. I then had to dig online for local branches near where I opened the account as well as the Publix branch. I called the Publix branch first, and some clueless kid, male, said they had to close the account after I left Friday because of some security issue. I said that makes absolutely no sense, and if there was a problem why did you open the account and take my $1320 CASH?? He said a check was mailed out Friday night. I said my mail was checked this morning, and there was no check there. He was evasive, and he had no clue how to help me, and he acted like he couldn't care less that they pretty much STOLE my $1320 cash, and that I had no access to it or when a supposed check would arrive.

I then tried to get through to anybody IN CHARGE in my area, an d nobody would forward me to anyone that could or would help. I then dug online in GA, where I live, and found the number of the Georgia Dept. of Banking & Finance. A lady there was also kind of useless, but she gave me a number to a man out of state, in VA, who is their contact. I then had to ask her, you are a state agency in charge of banking, RIGHT?? You don't want to hear anything further about this what amounts to be THEFT of my cash?? She said there was nothing she could do.

So, I called that number in VA for *** Thrust, and I left a VM. A couple of hours later, some lady returned my call, not the actual guy. I told her my story, and she said she would check into it. I told her how NOBODY in her organization had been helpful AT ALL, quite rude and highly EVASIVE. She said she would be back to me by the end of the day.

At the same time, some punk from their so called, corporate security division called me, and he started acting haughty and trying to lay down the law with me and tell me how things were going to be. I basically dressed him down, and I said I am the one wronged here, and you thieves have my money CASH that I gave you last Friday. He couldn't even tell me when I could excpect to get the check or what address they mailed it to. I hung up on him, and it had been a few hours since I called the VA number given to me by the GA dept of banking, and she then said she was about to call me, and that the check was mailed Friday evening, and that it was coming to your business address. It should arrive tomorrow, WEDNESDAY. I said, what if it doesn't? She said to please call her if it doesn't. I then said, thank you for your effort, but I gave you $1320 cash Friday to open an account, you guys don't want to open it for some *** reason, yet I still don't have my CASH 4 days later. I asked, do you call this customer service???

All banks are *** bags, but Suntrust and Bank of America have to be at the toppity top. I do have a relationship with a local credit union, and they make banks look like bums. I only wanted to open the Suntrust account to have no fee ATM cash available if I ever need it on the road. I tried, and for my effort to give them business, they stole my money. The thing is, nobody give a ***. Then banks own the congress/senate and all state houses, so they write all the laws to suit them. They are legal THIEVES. I have a good credit score, and I have never had checking or any problems in my whole life back to the early 80s when I left home. This would definitely be a story for Clark Howard, but they must be on break now or something. I couldn't get through to them today or online.

gypped in GA

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Review
#110730 Review #110730 is a subjective opinion of poster.