SunTrust
Reviews and Complaints
Badddddddddddddd Bank
- Blocking accounts with long call wait times for access
Preferred solution: Full refund
Poor customer service
- Customer service
- Does not work with customers
Preferred solution: Full refund
Suntrust or "No Trust"
- Being told to call 800 number when i go into the branch
Absolutely horrific.
SunTrust bank
Clever Thieves
Not doing what they tell you
Poor service
SunTrust Closed account and then STOLE the money in it. $11K+
I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately.
They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send the money. They said I needed to contact the financial institutions that initially sent the wires. I asked what I was supposed to say as of course I had no account information and wasn't a client of those banks.
I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. (confirmed no money returned) A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days.
Any and all Liability is now on Suntrust Bank. They are CRIMINALLY STEALING MONEY.
- Suntrust stealing my money
Preferred solution: Full refund
What a JOKE !!
After opening an account online with Suntrust bank I was directed to go to the local branch to conclude the confirmation and meet one of the team. Once arriving with punctuality being about 10-15 minutes early I started looking around at empty offices and desk everywhere.
The mgr, Rhonda Decosta that I had spoken to prior to set and postpone this meeting was very rude and started chattering before I even finished talking. I went the following day to meet w/ her and had to find another so-called banker to go and locate Miss Decosta from wherever. He started to get smart and said , "well you are 10 minutes early" and to that sarcastic remark I replied, "God forbid if a potential customer is prompt and a few minutes early". I told him that the real concern is where is your "mgr/vp" at 2:55p Friday afternoon.
Once she finally appeared, in blue jeans for Christ's sake, we went to one of the many empty offices and she began to embark on a 3 point message that was clearly from an unstable and scarred individual. I left and suggested that she seek some help and guidance asap!!
If you are thinking about an account in Augusta/Evans GA with this bank then I would highly suggest that you keep on thinking ! This is not the place to manage one dime of anyone's portfolio.
- An employee was extremely rude
- Banking practices
- Does not work with customers
Preferred solution: A full reprimand and probation period placed on "mgr." and immediate retraining of staff and mgmt. on dress code and handling new account applicants. WORK ETHIC 101 is highly advisable!
Can't get any money
Deceit and Deception
Suntrust Account Review
Suntrust Checking Account Review
Not open for posted hours and rude employee
Still nothing from Suntrust. I guess customer service doesn't matter to them.
I got out of the car and walked up to the bank to check the hours of operation which said 8 am. I called the offices to ask about the opening time and she said 8am. I signaled to the other car and told her the bank should be open. I then found out she was an employee who obviously saw me checking the hours and she said, "We open at 9, there's a sign posted.
(not sure where, but maybe on the front door would be good.) Then, rudely, "You can't wait in the parking lot, it's a security violation" I told her I wasn't waiting and she yelled, "You are waiting." I said "No, I was calling your offices and now I'm leaving." Last time I ever bank there.
They also have the most inconvenient banking hours in the area. Probably should just close.
- An employee was extremely rude
- Posted hours on the door were wrong
Preferred solution: Let the company propose a solution
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I finally got my $, but it wasn't in "15 days," more like almost a month.