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Today i called in and was hung up on twice. The way you post your items are in the favor of the bank. I Saw the item came out of my balance on the 15th and you are telling me it fell off and didnt hard post and i should have saw theincrease on my balance. Never...
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1.0
#1104081
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I have been a customer for at least 30 years. I have been failed in the past but I always stayed. Today, there is no recovery. I am in a hurricane impacted area. I charged food and drinks on my card for my place of employment. People do not have electricity, water or...
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#1100801
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I made the mistake of staying with Suntrust after paying our loan off. Nothing but trouble. The latest problem was when I made a deposit from my husbands bank into Suntrust. For 4 days it reflected a "0" on my computer screen, which is what I wanted because I had...
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2.0
I didn't like
  • Unwillingness to help customers
#1095235
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SunTrust - Overdraft fees

SunTrust
#1102118
1.2
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When every other banks and financial institutions in the community understand that people in Freda are going to a difficult time, they temporarily wave their overdraft fees and late charge fees. Suntrust is taking advantage of his customers to charge them overdraft fees. This is wrong. Many people in Florida are still without power,Internet and cables.
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SunTrust bank

SunTrust
#1094984
I call customer service to check on my account to see why my account was overdrawn so much. she told me that the bank had charge me 6 overdraft fees this included the money I deposit in the bank. Ask for a refund ,the lady say no .After I get this account straight out I will close this account. Bad bank,do not use this bank every
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SunTrust - Poor service

SunTrust
#1086903
Not able to access account Tried all their online suggestions with no success Called their 800# listed online for problems and received message they are closed
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SunTrust - Can't get any money

SunTrust
#1070139
1.0
Details
Walk into this bank and once again their system is down and i can not get money out of my account. This is 4 times now in under a month. No backup system? Our money and we cant get any of it out..very pissed at Suntrust because they dont even feel concerned a d walked away. Unbelieveable in florida
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You know what sucks is to work your butt off just for this place to take your money. I deposited a check from my employer which had an issue days after it was cleared. So when my card was declined I called the bank to ask why my account is overdrawn and my check taken....
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1.0
#1086307
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They are blocking accounts and asking for a one time password which is never sent. Why would you put a process in place that not been tested and perfected. The fact that you just implemented it is no excuse. Get it right before you start it not after. When you call in...
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1.6
I didn't like
  • Blocking accounts with long call wait times for access
#1083460
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Trying to get my online business account opened so I emailed them. They claim it will be 5 business days to get it reopened. I was told I could call in. The recording says I will be helped in the next 20-25 minutes!! Who has the time to sit on hold for that long. How...
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1.3
I didn't like
  • Being told to call 800 number when i go into the branch
#1083021
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Not sure where to start. Rec'd a call from the fraud dept that my debit card had been compromised, I understand this happens. It was going to take 5-7 days to receive it and I was going out of town so I spent $20 to have it expressed mailed. When I went to use it I...
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#1082834
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I was a customer for over three years. If your account had a single daily balance under $10,000 they charge a $30 fee per month. They cancelled my business debit card without contacting me or providing any explanation. After multiple long phone calls to "customer...
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1.0
#1078319
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Completely current credit card, way under limit, was flagged for a ticket purchase on ticketmaster. Why? After 6 transfers in their customer service nightmare, I finally got a cold semi-english speaking supervisor to coldly say the reason my transaction was flagged was...
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Leapn
Leapn

It's hard to believe that this bank that I grew up with in Atlanta, with our closest family friends in top management positions, has degraded to this sad shell of what it once...

2.5
I didn't like
  • Customer service credit card blocking for pitifully weak reasons
#1067350
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My loan was paid in full by wire transfer when I sold my home. Now they tell me the $2,000+ in my escrow will be sent "automatically" in 15 (business) days (read 3 weeks.) Talking to a customer service supervisor - "Keisha?" - did not good. I guess they keep the money...
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Anonymous
Anonymous

I finally got my $, but it wasn't in "15 days," more like almost a month.

2.5
I didn't like
  • Does not work with customers
  • Customer service
#1066292
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